Delivering Happiness made #1 on The New York Times Bestseller List!
Pay new employees $2000 to quit.
Make customer service the responsibility of the entire company, not just a department.
Focus on company culture as the #1 priority.
Apply research from the science of happiness to running a business.
Help employees grow both personally and professionally.
Seek to change the world.
Oh, and make money too.
Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In his first book, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business; through LinkExchange (acquired by Microsoft for $265 million), Zappos, and more.
Tony shows how a very different kind of corporate culture is a powerful model for achieving success — and how by concentrating on the happiness of those around you, you can dramatically increase your own.