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  • taxioviedo.com | Published: 08.17.11

    Rixar Coloto Garcia | Owner

    Using Social Media to be the Happiest Taxi Driver in the World Translated by Lisandro Caravaca In the last two years I have been asked in countless times to explain the differences between my way of working and the way the other drivers work. Taxi drivers normally spend between 10 and 12 hours driving everyday in the city. In my taxi, I have found a way to strengthen my possibilities. I use my free time in a pr…

  • Erwin Lemuel Oliva | Published: 06.20.11

    Erwin Lemuel Oliva

    I got so many insights and inspiration from this book. And on my birthday, I wrote this short piece on my blog (http://www.erwinoliva.com/2011/06/19/its-my-birthday-and-lifes-lessons/), and hopefully I'm able to deliver more happiness by sticking to the same values this book stressed. Yes, these are nothing new, but your story has inspired my story. Thank you!…

  • Fon Tran | Published: 06.08.11

    Fon Tran

    I am building a story right now. Something I think will be great (this sounds really bad doesn't it). I read your book and it has motivated me. I decided to go on full blown with my pet projects and make it real. I want to find my happiness and in the process help others find theirs. I started hiring my 1st employee and I am using my own money. I however think if I want to go big and serious about it, I should n…

  • Ching Ching | Published: 06.08.11

    Ching Ching

    Hi, everyone! I am Ching Ching, from Myanmar. I am a big fan of Tony even though I am just 13 years old! My father, my mother and I had been involved in business since I was 1. My father had thought that when I am interested in a book, I only like to read story/narrative kind of books. "Delivering Happiness" is a book that is narrative and explains a lot about business. So people around the world, please encourage …

  • Paul Begley | Published: 06.01.11

    Paul Begley

    Hello, I used to have the best job in the City of London. I was working for a think tank in the area of corporate responsibility, helping companies develop new ways to manage suppliers, unleash innovation in their employees, develop new products and engage with their stakeholders. My job was as challenging and exciting as it was prestigious. By the age of 25, I was a multi-award winning 'thinker'. I’d wor…

  • Helen Rong | Published: 06.01.11

    Helen Rong

    I'm by no means an entrepreneur, i'm not even adventurous...but i resonate many of the values this book highlights. If i cannot change the whole word, at least i can create fun & deliver happiness to the people i work with.…

  • Alexandra Auer | Published: 06.01.11

    Alexandra Auer | Event Manager/National Conference | MA

    The events/meetings industry is pretty stressful. The planning phase is fraught with constant change and can create a pretty frazzled group of people who are exhausted before they even begin to think about delivering the best experience possible to our attendees. This particular event was no different, but it was the first time I had done a full planning cycle and was now leading the charge for about 100 staf…

  • Build 4 Mobility, Inc. | Published: 06.01.11

    Chris Duckett | CEO/ Head Coach | UT

    We at Build 4 Mobility are very happy to be part of a groundswell that makes happiness and long lasting value, relationships and service first and best, it's core value proposition. We are firm believers in providing the absolute best service available for our clients. Build 4 Mobility provides every type of mobility equipment available in the market and combines this with complete home accessibility modifications…

  • Buzzed-In | Published: 05.15.11

    Laurent Blondeau | CEO

    When I was a child, I was obsessed with discovering new things, more and more, even if it was for a short period. I think this use of searching always new ventures and encounters, is my main fuel now, as it stayed as an important value for me. And I always wait people like this for more: adventure, creative, open-mind, diversity, courageous until the things done...A real school for life preparing. All this environ…

  • Buzzed-In | Published: 05.15.11

    Laurent Blondeau | CEO

    When I was a child, I was obsessed with discovering new things, more and more, even if it was for a short period. I think this use of searching always new ventures and encounters, is my main fuel now, as it stayed as an important value for me. And I always wait people like this for more: adventure, creative, open-mind, diversity, courageous until the things done...A real school for life preparing. All this environ…

  • taxioviedo.com | Published: 05.15.11

    Rixar Colloto Garcia | How to be the most happier taxi driver in the world

    I'm a spanish taxi driver, I have a License with my brother in Oviedo, Asturias, Spain. Since 2006 I've gotten important translations from the web. In 2009, I began offering my services on Twitter (I'm @taxioviedo with 4,700 real followers.) In months I've increased my clients 15% and my followers recommend me as "the coolest taxi driver in the world!" I offer WiFi, printing, boarding cards, and Mac Air…

  • Canine Angels Service Teams | Published: 05.01.11

    Terri Lewis | Board Member | OR

    Canine Angels Service Teams is a group providing service dogs for kids with severe disabilities both physical and emotional. The Canine Courier newsletter, both current and past, is available on our web site. The stories and pictures will provide information about the huge changes with children who feel isolated because of illness or impairments. Suddenly when placed with a working dog trained to fit their persona…

  • Learning Center at California State University, Fresno | Published: 05.01.11

    William Hardaway | Academic Support Coordinator | CA

    Hey Zappos, My name is William Hardaway and I coordinate tutoring for CSU, Fresno's Learning Center. The Learning Center's job is to support Fresno State students in their academics. One way we do that is by providing a free tutoring service that is funded by the state. We have about 40 tutors right now. They tutor in 14 different subjects as their primary job. The way that we do #more with less# is by looking a…

  • Doodie Pack | Published: 05.01.11

    Kristin Elliott | President | NY

    "Necessity is the mother of invention"...as it has often been said. Doodie Pack was born out of a desire to put dignity back into dog walking. Our canine companions are our family members, but we stoop to new lows managing their basic needs on an outing. The idea of bringing Doodie Pack to the marketplace stuck in my head after seeing a well-heeled couple toting "that" bag of doggie doo. My ongoing desire to…

  • ComproXvos.com | Published: 04.20.11

    Egon Bauer | CEO

    When i finished reading the Book, i did realize that i have to make my company FUN in all ways, so the people that work with me will enjoy doing the work and be passionate about it. As my company was starting at that moment, i let everybody to decide what was the correct way to do their job, they develop our company software as they though it will be better for them and the costumers, and they keep improving this a…

  • n/a | Published: 02.20.11

    Adrian McDonald

    First of all it looks like I may be the first person to submit a story from the United Kingdom! I got the book delivered on Tuesday the 8th of March 2011 and I am almost half way through already. It has really made me think and put things in perspective a bit more. Recently I have been stuck on what to do next with my life, and what is it really that I am passionate about part from making millions of pounds.…

  • Nellie\\\'s Catwalk for Kids | Published: 02.13.11

    Nellie Krumlauf | President & Founder | OH

    Hi Tony! My name is Nellie and I am currently 20 years old, and for the past 5 years I have been dedicated to helping kids and teens with cancer! I built a non-profit from the ground up called Nellie's Catwalk for Kids to create a fun way for kids and teens touched by cancer to escape from all their worries! The organization has evolved tremendously through out the years with four main events: dance marathon, 5k Ru…

  • Deborah Cahill | Published: 02.13.11

    Deborah Cahill | ObGyn Physician | WA

    Dear Tony, WOW! I have just completed reading your book, and am moved to contact you. I am sure you will be contacted by thousands, and am unsure how I should go about getting you to want to read this particular email. I have toyed around with coming up with "The Top Ten Reasons you should read my email" but will instead try to be brief and to the point. I share your values and repect them immensely. I have be…

  • Haptica LLC | Published: 02.12.11

    David Chavez | Owner / Partner | CA

    I designed the Haptica watch to give a better alternative to blind people everywhere. We have a project on kickstarter right now, and are trying to get funding to develop the technology, and produce this watch. We have run into some interesting issues with kickstarter, and their principles... Turns out they don't like the words "DONATE" or "CHARITY" too much, so we have had to reorganize our rewards system mid s…

  • Smartthreads | Published: 02.12.11

    chris young | Co-Founder | CA

    We started this company post all the scandals that rocked Wall Street in 2009. We thought how do we build a company without greed; make profits while doing something good at the same time. The DNA of our brands sums up in our logo: 1=1 matching profits with donations. We thought about building a new kind of company where the foundation is not maximizing profits, but to split profits equally between company's ret…

  • Rocio Vasquez | Published: 02.12.11

    Rocio Vasquez

    I havent finish the book yet, I strarted 3 days ago but im almost done and I have to say is very inspiring. The author make it seem easy to build something when you have the will, spirit and the RIGHT PPL with you. My family and I have a well known company in Santo Domingo, DR. and I will definitely get some really good ideas from your book to help our organization to grow in every aspect. Sadly I dont have a stor…

  • RealLife.com | Published: 02.12.11

    Peter Guzzardo | Founder/ Salesman/Marketeer | NY

    Want to Feel Great? Not too long ago I was walking around the Village (Greenwich Village) with a book I had just finished which I really enjoyed. I was going to put it on my book shelf, but it’s getting pretty crowded so I decided to give it away. I was in a food store and saw a young guy who looked like a reader. I walked up to him and asked, “What’s your favorite Bukowsi book” ? “Factodum” he answ…

  • Ellie Huang | Published: 02.12.11

    Ellie Huang

    Hi, Tony My name is Ellie Huang. I'm Taiwanese. I'm a student now. Last year, I read many reports about Zappos and you. I LOVE the Zappos' culture!!!!!!!!!!! You let me trust,the PERFECT JOB really exist in the world. The employees are full of passion and they look very enjoy working at Zappos.(Amazing!!) And I want to tell you, "Zappos 10 core value" use in the daily life is good as well. Recently, I bou…

  • Honeywell | Published: 02.12.11

    Armon Hamidi | Intern | MD

    I first heard of the Delivering Happiness Book though internet entrepreneur Kevin Rose, who briefly mentioned the title on a podcast of his. Being a business major with an interest in entrepreneurship and startups, I decided to order the book. I sped through it in about a week, and many of Tony's anecdotes resonated with me. I too tried to start numerous businesses as a kid, all of which failed. My most prominent o…

  • SWEETNESS The Patisserie | Published: 02.11.11

    Gena Karpf | Owner, Pastry Chef

    In 2007 I left behind careers 3 prior careers to pursue my life's ambition of being a pastry chef. I became a student at Le Cordon Bleu. Never did I think I would own a business. But I started making products that people showed huge response to and so I responded back. Through making products at home and selling them at sydney-area grower's markets, we began to find our following. We listened to our custome…

  • Costello & Sons Insurance | Published: 02.09.11

    Mike Wardenburg | Chief Growth Analyst | CA

    Hey Tony! Loving the book and I wanted to tell you we are adapting to "Delivering Happiness" and in the process of duplicating some of your ideas, which you have so kindly blue printed for us.(Thanks) I also grew up in Lucas Valley, went to Lucas Valley, then Miller Creek(Was the President) then off to Terra Linda HS, then College of Marin. I would love to have a conversation with you about Lucas Valley. A…

  • Sobel & Co. LLC | Published: 01.12.11

    Sally Glick | Chief Growth Analyst | NJ

    Dear Tony: I read your book on Delivering Happiness this week-end and I thought it was wonderful . As the partnerin charge of marketing at a CPA firm in Livingston, NJ, I have always focused first on our culture and our core values, understanding that our people will be the ones to enable us to reach our goals. Some of our core values overlap with yours, and we do ask some questions during the interview process…

  • J.D. Wood | Published: 01.12.11

    J.D. Wood

    Hey Tony, My name is J.D Wood and I live in Orlando Fl. and have been on Zappos .com to look at shoes, shoe have been a passion of mine for some time now have some shoes in my cart on line just need to pay for them. The reason I am e-mailing you is today I went on the website and notice that you were an author of a book, and in that book you talk about the concept of running a company and having the emplo…

  • My Design Secrets | Published: 01.12.11

    Lorrie Brown

    Hi Tony, I am most of the way through your book and all I can say is "thank you". Thank you for taking the time to write this book. Thanks for being honest about your challenges and victories. Thanks for reminding us all that the joy is in the work and journey and a wonderful benefit of that is a successful company that supports its employees and customers. We have a small business, just my husband and m…

  • Nathan Shabot | Published: 01.12.11

    Nathan Shabot

    Hello Tony: My name is Nathan Shabot, I am a Civil Engineer and live in Mexico. I read your book and to be true it has given me energy and power to seek for happiness everyday and spread this philosophy throughout my company, friends and family. I’m a 25 year old guy, and maybe we have some things in common. I inject passion in the things I get involved in and I am interested in both, professional and pe…

  • Progressive Health | Published: 01.11.11

    Brad Chase

    Tony: Thanks for writing your book about Zappos! Its really encouraging to hear your struggles as an entrepreneur. I picked up some diamonds from your book, these points really stood out to me: - Connectedness - Overdelivering - I am going to apply this to my business right now. - The questions we ask are often more important than the answers we give. - Experts give you answers, masters ask you …

  • Varun Ambrose | Published: 01.11.11

    Varun Ambrose

    Tony, Thanks again for your awesome book/movement! As a fellow Asian American who is tired of the conformist demands from Asian American society, I just want to thank & honor you for giving me the push to get things done in my own way (also, your description of the demands of accomplishments from Asian parents was painfully on point. Thank God I dropped the violin and picked up a lacrosse stick). Your cu…

  • Lan Translation | Published: 01.11.11

    Eduardo Lan

    Dear Tony, I don't know you and have never bought from you, but I know what you are talking about regarding company culture and extraordinary customer service. I am a small business owner and consultant who believes in company culture that is truly good for all company stakeholders and extraordinary customer service, even if that means losing some money on the deal. I would love to know more about your company c…

  • Music Matters | Published: 01.11.11

    Alexander Simmons | GA

    Your book has completely changed my whole life. I have been working on developing a new company and your book was able to articulate on some of the things that I have been feeling but not able to actualize. Not only has reading your book given me insight into how our company should grow, but it has also given me insight as to how I should approach everything in my life. Happiness...at the forefront of ever…

  • Maureen Williams | Published: 01.11.11

    Maureen Williams | MA

    I am not a "shopper", we live in a very remote sort of location- that is the furthest rural area from any sort of store, on the western most tip of the island of Martha's Vineyard, an island only accessible by pre-reserved ferry space. A famous vacation destination for world leaders and top wealthy summer residents, but not a place one would come to for "mailing". Needless to say, when I must shop I want it to be q…

  • The Field Coaching and Development | Published: 01.11.11

    Kym Lincolne | Business owner

    Hi everyone, I just wanted to share my little story. My wonderful ex husband (yes, he is one of my best friends!) started a company here in Australia in 2002 and I was the keeper of our culture. We defined why we existed (to create an environment to be the highest version of ourselves) what our mission was (to facilitate a cognitive behavioural approach to safety in the heavy industry) and what our values were (…

  • Chuck Shomo | Published: 01.11.11

    Chuck Shomo

    My name is Chuck Shomo and I just got the "wow!" experience. I was some how drawn to your book in Barnes and Noble and I haven't been able to put it down. Even after my 2 year old son Christopher gave the book a bath in the sink. The pages blew up like a balloon after it finally dried. WELL...I decided to call zappos customer service and see if Tony's team could accomplish what he preached in his book. I to…

  • Arbonne International | Published: 01.11.11

    Anna Gaspari | Regional Vice President | NJ

    WOW! It is Christmas Day and my 10 year old daughter knew I wanted your book under the tree and delivered. In 2 hours I am about 1/2 way done with the book and many times have started to cry. I am 40 years old with 3 children, a husband and a new career in the past year that awakened me as well. I became a certified spiritual life coach last October right before starting a new business searching for my PURPOSE! I…

  • Katherine Wong | Published: 01.05.11

    Katherine Wong | Recruitment Manager Greater China

    Hey, I'm the first one submitting stories from China? Technically, I'm from Hong Kong. There are already a couple of stories from this 'community'. When I selected "China", well, I was partly amazed and partly felt it is reasonable. My company used to be a family owned business and decades ago it switched the ownership as a not-for-profit holding. The company founder developed 10 core values and they look mo…

  • Kids & Art Foundation | Published: 12.21.10

    Apura & Purvi Shah | CA

    Hi Jenn & Tony, I just wanted to share how much I enjoyed reading your book as well as the presentation at Pixar. During lunch we briefly talked about story structure and how it has some commonality with Maslow's hierarchy or the profit - values - higher purpose pyramid that you talked about. I find Michael Arndt's terminology of external - internal - philosophical stakes as a very intuitive way of thinkin…

  • Jessica Hardesty | Published: 12.21.10

    Jessica Hardesty

    Hi Tony, Thank you so much for your actions that are spreading happiness, and inspiring individuals throughout the U.S. You're creating a much needed movement throughout our business culture. From the beginning of the seminar to the end, each part was relevant to receiving the information and acknowledging the power to the change, and then challenging those us to seek our greater purpose no matter the magni…

  • Discover | Published: 12.21.10

    Jaye Bohlman | Team Leader

    Hi Tony, It was such a pleasure hearing you speak here in Phoenix on your tour! I read the book prior to your visit and additionally have listened to the audio book twice ( I have a long commute!). Great stuff! I hope you are enjoying the rest of your tour. My next trip to Vegas in the spring I plan on visiting your HQ and taking the tour. I think you are on to something BIG in delivering happiness! …

  • Progressive Health | Published: 12.21.10

    Brad Chase

    Tony: Thanks for writing your book about Zappos! Its really encouraging to hear your struggles as an entrepreneur. I picked up some diamonds from your book, these points really stood out to me: - Connectedness - Overdelivering - I am going to apply this to my business right now. - The questions we ask are often more important than the answers we give. - Experts give you answers, masters ask you …

  • Meadowlands Hospital | Published: 12.17.10

    Lynn McVey | Vice President, Ancillary Services

    OK, where to start? Wednesday, I called in sick for the first time since my 18 year old daughter was born. My ex-husband gave me your book and it was sitting near where I was sitting, so I picked it up. I put it down 7 hours later when it was done. With my respiratory infection, I became infected twice by your book. Hi Tony, my name is Lynn. After years of researching "happiness", I believe I am one of 2% w…

  • Compassionate Healthcare | Published: 12.17.10

    Robin Youngson | Founder & Trustee

    Dear Tony I was recently in Stanford attending a remarkable meeting between the Dalai Lama and famous psychologists and neuroscientists - a cross-cultural and scientific exploration of compassion and happiness. I serendipitously found a signed copy of your "Delivering Happiness" in the campus bookstore! I snapped it up because I'd been wanting to learn more about Zappos. I have learned that when one commi…

  • George Miyamoto | Published: 12.17.10

    George Miyamoto

    Tony- Thank you so much for writing your book! I am in the midst of reading it and I have loved every page of it. I have to pace myself on how many pages I should read per day since I don't want this enjoyable book to end so soon. I don't think that I have ever thought about emailing or contacting an author of a book, but while I was reading your book on the plane last night, I was convicted with so man…

  • Greg Hartle | Published: 12.17.10

    Greg Hartle | AZ

    First, I absolutely love what you guys are doing at DH and dR. Huge supporter! I believe in the DH philosophy. I've been applying the philosophy to all my businesses for the last decade and it's nice to see the trend is actually going in that direction now. It's also nice to have an influencer like Tony leading the movement. Momentum has picked up a lot since 2008 and now is the time to inspire as many people …

  • PIA Consulting | Published: 12.17.10

    Regina Korossy | President | CA

    Dear Tony, You probably get 1,000's of these type of emails and yet I have never been inspired enough to write an email such as this. But I heard you speak today at the NAMBO-LA event to promote your new book, *Delivering Happiness*, and although I've heard many "business gurus" lecture on various business themes and paradigms, their words have never rung as true for me as your message did today. Firstl…

  • Candlewood Suites | Published: 12.17.10

    Aaron Duran

    I wanted to share a few more things Zappos has inspired me to do. There are 15 team members at the Candlewood Suites. Last night we all were in attendance for a full team member meeting. We went over the basic hotel to do's and then I jumped into our new 10 core values. Side note, I did adopt the Zappos core values for now. I'll tweek to fit the hotel in 2012 if I need to, but I really love your core val…

  • The Envision Group | Published: 12.17.10

    Greg McBride | Owner

    Tony, I just finished reading "Delivering Happiness." As the owner of a branding agency for the last 13 years, I was more inspired by your book than any other business/management book that I have ever read. In reflecting on how I run my agency, I saw many parallels in our philosophies toward how to run a business. This was a great discovery for me and gives me hope that our core principals will continue to …

  • McKenzie Books, Inc. | Published: 12.17.10

    Jackie Larson | Human Resources Manager | OR

    As a human resources manager, I am evangelical about how this book is going to change the world. Or, at least the vibe of business as it relates to employees and customers. While reading and listening to your thoughts, I had an overwhelming sense that this will give so many leaders and employees a sense of relief that they can let the walls down and be REAL! It gives cultures like ours validation for being as…

  • Beth Emet Elementary | Published: 12.17.10

    Fran Katz | First Grade Lead Teacher | FL

    Each year I do a community outreach project with my first grade class. In November, I went to California to speak at an educator's convention to speak about the project I created and implemented the year before. It happened to be a project where we were delivering happiness to deployed soldiers and their families through connection rituals! While in California, my husband heard Tony was speaking at UCLA and we w…

  • FISC Solutions | Published: 11.29.10

    Jill Parker | Interim CEO | ME

    I wanted to share with you the impact this book has had on the people of FISC Solutions. We feel so strongly about the message of the book, we are sharing it with our clients this holiday season. Every one of our clients is receiving a copy of the book with the attached note from our Client Relations Account Executive. We are living the movement here at FISC! Here is the note. December 2010 Dear NAME,…

  • Stunner of the Month | Published: 12.03.10

    Todd Smith | Co-founder | CA

    Stunner of the Month delivers happiness through STUNNER shades. We are monthly sunglasses subscription service. People visit our website and select whether they want to receive male, female or unisex STUNNERS and THEN a computer algorithm ensures that that no one is ever sent the same style, color, tint or shade of STUNNERS twice. When one joins Stunner of the Month, for the low price of $9 a month [including free …

  • Pinal County Sheriff\'s Office Public Safety Communications Division | Published: 11.29.10

    Jennifer Foster | Director of Communications | AZ

    For the past 14 years I have worked in the Public Safety Communications Law Enforcement industry. Public Safety Communications are the 9-1-1 and dispatch centers full of unsung heroes across the country. Before I arrived to the Pinal County Sheriff's Office I was with another municipal agency nearby. The newly elected Sheriff of Pinal County had a vision for how he believed business should be done within the Commun…

  • Jazzd | Published: 11.29.10

    Christine Brown | Chief Everything | CA

    Dear Tony, I have heard about the Zappos fairy tale from reading various media sources and have been a Zappos customer for a few years myself. I have not read your book "Delivering Happiness". Truth be told, I am afraid that I may, on reading it, be forced to look at myself and my own business culture. Tearing down a comfort zone is not to be rushed into. Well, first I have to order it....but I will give …

  • JMH Marketing Group | Published: 11.10.10

    James Hickey | Internet Marketing | Social Media Marketing | Vice President | CA

    My name is James Hickey, for over 3 years now, I have been inspiring individuals and small business owners with Internet Marketing. The last several years have been very tough for individuals looking for jobs. I help, teach and train people who to start a career with Internet Marketing. I also work with small businesses and help them get more clients via the Internet. I do with with speaking events, recorded vide…

  • Warner United | Published: 11.10.10

    Laura Warner | CMP - Chief Managing Parent | IL

    I just finished reading Tony Hsieh's "Delivering Happiness" about Zappos.com's creation and its purposeful corporate culture, and feel like a light went on in my often-foggy brain. As a stay-at-home/freelance writer, I was really inspired by his passion for working hard to increase personal fulfillment while achieving extraordinary results. Whereas I've been "winging it" as a mom, using ample doses of love and p…

  • onCALL 25/8, Inc | Published: 10.13.10

    Luis Corchon | CEO | VA

    Tony, thank you for sharing your wonderful story. I had the pleasure of meeting you at the inc500 this year and your speech compelled me to totally re-think my company. onCALL 25/8 is in the business of delivering happiness - to people that are very unhappy to begin with. Being a service company that handles mostly repairs, it is often tricky to satisfy our clients with just the repair. We find that most peopl…

  • MicroArts Creative Agency | Published: 10.05.10

    Lizzie Ormiston | Managing our agency\'s book, Ubiquity | NH

    When I saw Mr. Hsieh’s dedication to Ava, I had to share a story. My daughter, Maddox, is 10 years old. She has a spirit (some say it is the red hair) and a drive in her that we know will take her places in life. She has done some fund raising in the past, but also has an entrepreneurial edge within her. We have found a way to combine her strengths. Maddox recently became a design rep for www.annastreet.com.…

  • Bob Uslander | Published: 09.22.10

    Bob Uslander | Emergency Physician | Redondo Beach, California

    Dear Tony, I don t know if this email will actual make it to you or will be filtered out by an assistant.  Hopefully it will reach you. I just finished reading Delivering Happiness (over a two day period) and was totally captivated by the story of your life and Zappos life.  You have achieved your goal with me- the book will absolutely influence the course of the business I am preparing to launch, as well as busi…

  • CVS Caremark | Published: 09.22.10

    Jason Quental | Director | Massachusetts

    Hey Tony, You don t know me and to be honest I didn t really know who you were before a couple of days ago. I debated reaching out to you and I really don t know if you will even read this, but I had to give it a shot.  Its funny how life works sometimes, whether by chance or circumstance.  Someone gave me your book as a gift, Delivering Happiness.  I can honestly say it had a profound affect on me. I am 35, fro…

  • Ron Lander | Published: 09.21.10

    Ron Lander

    Tony John Krikorian kindly advised me to write to you at this address. I was one of the Scottish-based Entrepreneurial Exchange members fortunate enough to receive a copy of "Delivering Happiness" from you in August. Now that I have read it, I wanted to thank you personally for what has proven to be a most unusual, enjoyable and interesting gift. I am now over 68 years old, have done more things in my life than I s…

  • Nigel Ingham | Published: 09.15.10

    Nigel Ingham

    Dear Tony, This is a rather belated thank you, but a very important one nonetheless. To say your actions of asking your colleague Liz Gregersen to send me your book here in the UK has been received with gratitude is an understatement. I am sure you have received thousands of "life changing" plaudits, but in my case it is. It has helped reshape a life focus and purpose which left me sometime ago and has created a ca…

  • Carlos Piera | Published: 09.17.10

    Carlos Piera | Account Manager | Barcelona, Spain

    Thank you Tony! I consider myself an entrepreneur, but since i met you and your comany, I don t know what I am, but I know that I m a HAPPY guy that wants to deliver happiness to everone around me! It s a curious thing, I had a lot of ideas, i had a lot of believes and all of them were aligned with what you told us in the TMI world congress in Vegas. I didn t have the confidence of implementind those ideas, because…

  • Melanie Stephenson | Published: 09.16.10

    Melanie Stephenson | Sr. Supervisor | Holly Springs, North Carolina

    Dear Tony Hsieh, I am interested in reading Zappos "Culture Book". I have been listening to *Delivering Happiness* during my commute to work. In the spirit of full disclosure, and following Zappos value: Do More with Less, I admit that it is a Library Copy of the audio book. I have worked for my company, a Health Care firm, in our Patient Services Call/Service center for 10 years. I am extremely passionate about ou…

  • SoleLifts | Published: 09.15.10

    Eric Iravani

    Dear Mr. Hsieh, I happily spent the last six hours of my life reading your new book “Delivering Happiness” as a means to not only entertain but educate myself as I traveled to New York City from my home in Los Angeles.  I first heard about your book while reading an interview you conducted with INC Magazine some months ago, and since then I ve kept my eye open for a copy.  As I walked into my local bookstore …

  • Hock Chye | Published: 09.16.10

    Hock Chye | Singapore

    Dear Tony, My name is Hock Chye from Singapore. I went online to check out your book "Delivering Happiness". It was indeed inspiring and awesome. :) I was very inspired by what you had done and touched by how your fellow friends/colleagues/comrades to make miracles happen many times. Most importantly, I am very amazed to see such unity in an organisation united with a meaningful purpose. I think the world needs mor…

  • Ian Kagimoto | Published: 09.11.10

    Ian Kagimoto | Chairman of the Board

    To All: Wanted to share with you a book I read last weekend.  Actually saw a show on “Ventures” on Bloomberg TV about a company called Zappos.com and its CEO – Tony Hsieh.  After watching the show, I got his book Delivering Happiness via iBooks - $11 and it took a few minutes to download.  Cool. Tony went to Harvard to please his parents.  Started up a company called LinkExchange which he ended up selling…

  • Melissa Spera | Published: 09.14.10

    Melissa Spera | Sacramento, California

    Dear Tony, Thank you for such an amazing book! :) I so enjoyed your candid, descriptive writing, real stories, and sharing of knowledge in such a down to earth sense. I enjoy following you on Twitter and love your ideas for amazing customer service. Its truly a passion of mine as well and I love that you have built a company that is founded on such amazing core values. I wish you and Zappos continued success in all…

  • Jo Bardsley | Published: 09.13.10

    Jo Bardsley

    Tony, I have wondered what has caused the disenchantment I find in my job.  I have always been excited to come to work and to work very hard at my projects.  However, lately something was missing that I could not identify and it was driving me crazy.  No one works together, no one is informed, and no one really cares.  At the end of a big project, instead of saying thank you and a bonus, my new boss doesn t eve…

  • Style Cliques | Published: 09.08.10

    Christina Clay | President/ Stylist in Charge

    Hi Tony, I want to send thanks for couple of reasons... First for bringing me to your book launch party in Las Vegas.  To refresh your memory I tried to attend a happy hour in Vegas but due to a last minute venue change I missed you.  As an apology you graciously invited me to you book launch parties. This thank you is overdue and I m a little embarrassed about that.  I had a wonderful time and the party was ver…

  • Center for Self Development | Published: 09.11.10

    S. Nand

    Dear Tony, happy day! I saw your presentation at google talks at Zurich, where I had gone to be with my son and could not resist knowing your story in great details and so got your book. Since then I have been sharing your link, gifting your book to my three children and  three close friends .I have even made a write up on your book (attached, hope you will not sue me for copyright). Thanks for sending the culture…

  • Jeffrey Veffer | Published: 09.09.10

    Jeffrey Veffer | Indore, India

    I just finished "Delivering Happiness" and just had to say Wow! I used to read a fair number of business books but got somewhat turned off because I found that in many cases after reading the first 25 pages you d get the key message and the following pages wouldn't really add to the message. With this book I read every page *right to the end.* I especially appreciated the last section on personal happiness which in…

  • Your Workplace | Published: 09.08.10

    Vera Asanin | President/ CEO | Ontario, Canada

    Good morning Tony, I finished reading your book about a month ago. Since then, it seems that I continually bump into your name. So I thought I would make contact and say that I enjoyed your book immensely, and I am not just referring to the content - which was good. You gave a lot of detailed content which is unusual, and your fresh and frank approach was also refreshing, not just stodgy businesss-ize. Where you hi…

  • Jacquelyn Perez | Published: 09.10.10

    Jacquelyn Perez

    Hi Tony, I just finished reading your book, Delivering Happiness and all I can say is that I was trully WOWed! I felt compelled to write you this email to thank you personally for writing such a delightful and inspirational book. Currently I am a business marketing student, and last semester I took a Service Marketing class where I am pretty sure I annoyed my professor and classmates with all the examples that I ga…

  • Paul Maier | Published: 09.10.10

    Paul Maier

    Tony, I ve been a customer of Zappos for many years now, and I ve always been impressed by your company and how great you have treated me. Now, in my Human Resources Management course, I ve been asked to take a deeper look into how your company works, and it s blown me away. Your emphasis on culture as a catalyst for great customer service is the kind of idea I ve always harbored in my inner idealist, and to see it…

  • Verenia Garza | Published: 09.08.10

    Verenia Garza

    Dear Tony, Thank you so much for accepting my friend request! I m super excited to connect with you on Facebook. {does a little dance...feel free to join in} I was introduced to you and Zappos last year in Austin at the ISPA convention. I was very intrigued and inspired by your talk during the conference. I was even more impressed when you donated your fee. I was hooked. I needed to learn more about Zappos and this…

  • Steve Lu | Published: 09.05.10

    Steve Lu | Toronto, Canada

    Dear Tony, It s almost 6AM in Toronto but I couldn t stop reading your book and was very excited when I tried to look on this website and was able to find your contact. I am a MBA student, I recalled in one of your interview with business weekly from Taiwan you have mentioned that MBA graduates are not what you look when recruiting for employees, but that does not bother me. After all, everyone enrolled in differen…

  • Statewide Fire Protection | Published: 09.07.10

    Thomas Bennett | President | Hampton, Virginia

    Tony- My wife heard a story on NPR about you and your book. I have been a part owner of a fire protection company in Hampton Va for just over a year. She is my best supporter and listens to my dreams on building a home for my employees and the culture I think is important. So when she heard about your book and the core values, she knew I needed the book. She gave it to me on September 2, 2010. I could not put it do…

  • Fitness Academy of Finland | Published: 09.08.10

    Jyri Manninen | Director of Education

    Dear Mr. Hsieh, I ve just finished reading your book "Delivery Happiness", which was recommended to me by a friend and colleague, who is a designer. He said it has provided him with tremendous insight into developing his own business and he believed that it would do the same for mine. I work as the director of education for the Fitness Academy of Finland, which has been one of the leading professional fitness instr…

  • Robert Murphy | Published: 09.02.10

    Robert Murphy | Art Director/ Pastor | Omaha, Nebraska

    Tony, Thanks again for making a stop in Omaha on the Delivering Happiness Bus Tour. It was great to hear you speak again. (I was also at Big Omaha.) I d be interested in a copy of your presentation and culture book. I am an Art Director and pastor at a church and I think there s a lot you speak about that is beneficial to churches and non-profits. I want to pass along the information that s in those materials. Not …

  • Greg Curtis | Published: 09.02.10

    Greg Curtis | The Villages, Florida

    Tony: I am a 64 year old retiree here in The Villages Fl  (America s largest retirement community) who picked up your book yesterday and devoured it in four hours of endless reading.  It is a WOW!  Please be so kind as to send me your culture book so I may share it with owner of restaurant where I work as host.  Keep up the fantastic work and I wish I were younger when Zappos and you came to this world. Thank y…

  • Newegg Inc. | Published: 09.02.10

    Lee Cheng | General Counsel | City of Industry, California

    Tony-- Just bought your book. I m a big fan of how you have done and continue to do things at Zappos. I ve been very distressed to see how much many corporate "leaders" in recent decades have prioritized their own compensation and largely disregarded the importance of happy customers and inspired employees. It s clear from Zappos success that you correctly identified and have satisfied the two constituencies most c…

  • Natalie Tong | Published: 09.01.10

    Natalie Tong

    Dear Tony, When I left my job six months ago, I took a leap of faith. I had no idea what I was going to do but I figured that I need to recalibrate and rethink about my career decisions. In many respect, we share quite a similar background. My family are immigrants from China to Malaysia. I am the fourth generation of Malaysian Chinese. In 2005, I got seriously bored with Malaysia and moved to Hong Kong. Last year …

  • Lin Javalera | Published: 09.02.10

    Lin Javalera | Founder

    Dear Tony, Hi, This is Lin Javalera the owner of SweetestCharms.com I am writing this letter to let you know that I really got inspired with the way you handled Zappos.com. I also received a copy of your book as a birthday present from my brother. He knew how much I ve been wanting to read it. I read it in one day! I wish there were more pages to read. Everything is just an inspiration. Just to inform you, I also a…

  • Lepic Kroeger Realtors | Published: 09.02.10

    Mitch Price | Iowa City, Iowa

    Tony, Great event last night!  I had a chance to read (actually listen to the audiobook) of your book a month ago.  I found it very insightful and see examples of good and bad company culture everywhere now! I am a property owner in town. I own over a hundred rental apartments and I am trying to change the culture between my company and our tenants. My goal is to let college kids be college kids but take accounta…

  • Dee Meyer | Published: 08.21.10

    Dee Meyer | Humanity\'s Team Colorado Coordinatory | Jamestown, Colorado

    Dear Tony and Crew, I want to thank you for a beautiful afternoon, and for the opportunity to meet with you. Everyone I spoke with today about the event had a lovely time--children, and adults. The entire Crew running the event was kind, pleasant, and fun. I wish that I d had a chance to read Delivering Happiness before we met! I woke up yesterday morning at 4:00 and began reading the book and finished it around 2:…

  • Alexis | Published: 08.28.10

    Alexis

    Hi Tony, I had never heard of WOW as a verb before reading Delivering Happiness. When I came across the vignette about "acts of WOWness" I immediately thought of my own recent encounter with WOW, and wrote about it on a blogI write for the Washington Post (text pasted below). Sometimes in the stress and uncertainty of working for a startup it is easy to miss to opportunities to spread WOW, or to become blind to the…

  • Amy Zunk | Published: 08.31.10

    Amy Zunk | System/Network Engineer | Clermont, Florida

    Good afternoon Mr. Hsieh. My name is Amy Zunk, long time listener, first time caller....but seriously I have been a Zappos client for some time now and I believe I am even a VIP. I have loved your products and appreciated your customer service.  I just finished reading Delivering Happiness on my nook and I loved it.  It made me feel better.  I have been in corporate America for so long (Note: I am a system/netwo…

  • Jeff Pickett | Published: 09.01.10

    Jeff Pickett

    Holly and Tony: Thank you so much for the presentation today and the chance to meet you both and your team.  My friend and I were so thankful that you granted us the access to the events this morning and the tour of the bus.  I just got home and downloaded the pics from my camera and phone and I have put them on Flickr.  They can be found here in the event you want to view or use them for whatever you have up yo…

  • Benjamin Gaw | Published: 09.01.10

    Benjamin Gaw

    Tony, I m reading your book right now and so far, it s been a very interesting read . . . my boss actually believes the same principles with regards to company culture but I don t think we are implementing it right . . . as it doesn t really feel like there is any type of company culture where I work. He actually sent copies of the Good to Great book to all the upper/middle management people to read . . . anyway, I…

  • Red Rock Church | Published: 08.24.10

    Rhonda Hinrichs | Director of Operations

    Dear John on Tonys Team, About 5 minutes ago I finished reading Tony s book that you and he so graciously sent for our training event at Red Rock Church.  I wanted to take a few minutes to thank you again for sending it.  I am inspired.  Here are a few things I want to run out and accomplish right now as a result: 1) Start a business (I ve been thinking about it for quite some time...maybe now is the time to ta…

  • Phuong Vongsouvanh | Published: 08.30.10

    Phuong Vongsouvanh

    Tony! Hey its Hang. I was your flight attendant on Virgin America, you were on my flight a couple months ago from Toronto to LA. You were sitting with your co worker Jenn. By the end of the flight you guys gave me your book and you sign it "live in the wow!" The book totally intrigued me and i finished it by the end of the trip! :) Totally love the book! I connected with your story from how you incorporated the fam…

  • susanna aafjes | Published: 09.17.10

    susanna aafjes | coach/trainer

    Yesterday I was driving to a work meeting I had organised to discuss issues my colleagues and I had experienced over the past months. I had promised to bring food and drinks, the meeting was from 5 till 8 on a Friday evening. There was a lot of traffic and I had the choice, be on time without or arrive late with food and drinks. I thought by myself, what will create the WOW and chose to stop at a very nice delic…

  • Los Angeles Police Department ( Jeopardy Program) | Published: 09.14.10

    keith linton | Police Officer III / Author | CA

    By being passionate and determined I was able to escape the Housing Developments of Brooklyn , New York and went on to become a Los Angeles Department Police Officer ( LAPD). I now work in the deadliest, gang infested area of Los Angeles known as Watts, Los Angeles California. I am the product of a single mother and was born into poverty where I witnessed my mothers gambling problem and uncles addiction to Crac…

  • Bay Shore Community Church | Published: 08.26.10

    David Bullard | Millsboro, Delaware

    Hi Tony, I attended the DRIVE conference down in Atlanta GA in May and met a guy name Rob that is a part of your organization.  I sat right next to him in one of the main sessions, we introduced ourselves and enjoyed the talk. I sensed something really different about him.  I couldn t put my finger on it, but it prompted me to change my breakout sessions to attend the one where he would be speaking.  Oddly, enou…

  • Joe Tito | Published: 08.27.10

    Joe Tito

    Tony, First of all, I want to tip my hat to you. I just finished reading your book and I loved it! It related to me on such a personal level, and was truly inspiring. Two years ago I graduated from Northern Illinois University with a B.S. degree in Applied Computer Science. Upon graduating I started working for Discover Financial Services as an Associate Java Developer. At first, the job was exciting and I anticipa…

  • Michael Xiang | Published: 08.27.10

    Michael Xiang

    Hi Tony, My name is Mike and I ve been an AVID Zappos customer since 2003.  I feel especially connected with Zappos as I ve followed it grow, believed in its core values, and advocated Zappos to friends and family since my first purchase. I finished Delivering Happiness a few days ago and am inspired by your philosophies on entrepreneurship, happiness, and life.  You spoke about building relationships and meeting…

  • Addison Avenue Credit Union | Published: 08.25.10

    Michelle Edwards | National Mortgage Sales Director | Palo Alto, California

    Good afternoon Tony, I wanted to share how positively your book "Delivering Happiness" resonated with me. Your book was quite enlightening and has made a profound difference in me as a leader. As a national sales director (who manages a group of nineteen very skilled mortgage consultants), I assign reading assignments and conduct weekly discussions with my team. I purchase a different book each quarter for each tea…

  • Guy Harvey Inc | Published: 08.25.10

    Steve Stock | President | Davie, Florida

    Hey Tony, I wanted to let you know that I just finished reading your new book, "Delivering Happiness".  I took a 10 day holiday to the Greek islands with my new Greek American girlfriend and between her, the ouzo, Greek wine and your book, I came home very inspired!!! In my 35 years of business management, I have read a few self help and business related books but none of them touched me in the way your book did.…

  • Bausch & Lomb, Inc. | Published: 08.24.10

    Gregory McIntire | Director Program Management | Madison, New Jersey

    Tony, While I don t work in your digital universe, or with shoes, I very much enjoyed your book and I have read more than a few.  I wanted to tell you about a WOW monent I witnessed in Frankfurt airport recently As I was cruising the duty free shop waiting for my flight home to the US, I noticed the clerk talking with an older lady who was obviously holding what to her was a foreign currency in her hand asking if …

  • Matt Dexter | Published: 08.23.10

    Matt Dexter | Charlotte, North Carolina

    Good morning! I m a 29 year old father of two boys, one of which is 2-1/2 years old and the other is 10 months.  On Friday, August 6th, I made the very difficult decision to resign from my six-figure paying position as Director of Operations for a construction company located in Charlotte, North Carolina.  I had been extremely unhappy at work for about the last year or so, but simply could not allow myself to res…

  • Teamly | Published: 08.22.10

    Scott Allison | CEO | London

    Intro: As I m in the UK - a country where Zappos don’t yet operate - it was not until I registered on Twitter that I first discovered Zappos. After seeing Tony s tweets I started seeing references to Zappos all over the place; I quickly became an avid follower of the company, inspired by their authenticity and commitment to an awesome company culture. I got in touch to say thanks and was sent a Zappos Culture boo…

  • Hope Schoenbacher | Published: 08.18.10

    Hope Schoenbacher | Bellevue, Washington

    Hi, Assuming we can t simply teleport a new culture to our company (bummer) we would love to get a copy of the Zappos Culture Book. Delivering Happiness ignited a revolution. We came up with a list of supplies we thought we might need. 10. Soap. It s possible we might break a sweat. No one likes a stinky mercenary. 09. Captain Crunch with Crunch Berries. Avoiding scurvy seemed like a good idea. 08. Iron Man 2 Band-…

  • Roxy Eddy | Published: 08.13.10

    Roxy Eddy

    Dear Tony, I have no idea if you will receive or even read this email. I m going to send out the "intention" that you will. After all, we "speak" and "think" our life into existence. I have had the pleasure of manifesting your book into my life. I LOVE IT and I have been telling anyone and everyone that are willing to listen, that they MUST get this book. It s great!! Thank you for taking the time to share it. I ha…

  • Track Your Deeds, Inc | Published: 08.16.10

    Isaac Pokojni-McDowell | Henderson, Nevada

    Hey Tony! This is Isaac Pokojni-Mcdowell with TrackYourDeeds, Inc. It has been a while! I hope this letter finds you well. Things are great on my end! Loving life! I was recently asked by my friend Jason Smiley to contact you and see if I could arrange an introduction (via email) because he and his partner Ashley were reading your book which I soon picked up from Barnes and Noble. The book is amazing. I read it cov…

  • The Associated Producers Group of Companies | Published: 08.15.10

    Jim Grapek | Bethesda, Maryland

    Hi Zapponian, I ve been listening to - and reading - Tony s "Delivering Happiness" and loving it.  I also must admit that I was borrowing some of the CORE VALUES for a business plan I ve been working on and yes, modifying them accordingly.  As a PLUR kind of guy, though - I m pretty happy with what I see. Now, even though I m not a member of the Zappos.com team, after reading the CORE VALUES on your site, I feel …

  • musikpitch.com | Published: 08.14.10

    Scott Mcintosh | Nashville, Tennessee

    Hey Tony, Just finished reading your book Delivering Happiness. I wanted to let you know that I really enjoyed it. It has given me some ideas for my company that I never would've considered otherwise. Because you said you hoped, "entrepreneurs will be inspired to start new companies with happiness at the core of their business models," I wanted to let you know what your book has inspired me to do. I run a web start…

  • Greenspun Media Group | Published: 08.13.10

    Dan Mattox | Systems Administrator | Las Vegas, Nevada

    Hi Tony, I wanted to say how much I enjoyed your book.  I had it on my Amazon wish list for a few weeks and then out of the blue a box of them showed up in the break room here at the office (if that was you guys, THANKS!).  I m not a great reader but found that I flew through your relate-able stories quickly. I shared a lot of your experiences growing up and found your dabbling in businesses that sold to your fri…

  • Gaurav Gulati | Published: 08.13.10

    Gaurav Gulati | Rego Park, New York

    Hi Tony, (Please spare 10 minutes of your time reading this. Thanks) First of all, I would like to congratulate you on coming out with Delivering Happiness which is so down to earth, transparent and has mass appeal. It is a true reflection of yourself and evolution of Zappos as a Brand. Even though I m not much of a book reader, When I read about the book coming out soon on Groupon, I don t know why I felt compelle…

  • Mitch Ryder | Published: 08.13.10

    Mitch Ryder | Australia

    Tony, I just wanted to send you a quick email to thankyou for sending me a copy of your book. I was made aware of Zappos through the Deloitte Leadership Academy and from my initial research into your company have been hooked on learning more ever since. I jumped on your website hoping to get a copy of your culture book but due to it going out of print I believe received a copy of your new book. I read it ASAP and h…

  • Mark Hersh | Published: 08.18.10

    Mark Hersh | Executive Manager | White Plains, New York

    Dear Tony, I just got back from Las Vegas and I had to let you know that I really enjoyed listening to you the other night. You really inspired me. I am 75 pages into your book so far and it is fantastic. I have not stopped thinking and talking about your accomplishments since. I was telling my wife about it the other night on the phone and she was with her friend that tells her you are due to speak for her compan…

  • Nelson Murray | Published: 08.11.10

    Nelson Murray

    Hello Tony, I have (quite literally) just finished reading Delivering Happiness and am extremely pleased with the book and what it has done for my outlook on work, friendships, and life. I have had the pleasure of meeting and discussing the book with Glenn McElhose at a Diggnation event recently. The combo of his speaking so highly of  you and the book, and the upcoming book tour has inspired me to join you all on…

  • Alternative Apparel | Published: 08.11.10

    Heidi Paruta

    Hello Tony! I just finished reading your book (yup, just a minute ago) and I wanted to 1. request a culture book (see below for address) and 2. thank you! I really enjoyed reading your book, Delivering Happiness.  A couple weeks ago, I saw a retweet on Twitter that your book was #1 on Amazon.  That was the first I had heard of it consciously.  I sent an email to my bosses and let them know.  I figured they d be…

  • Greg Curtis | Published: 09.07.10

    Greg Curtis | Host | FL

    Browsing through new books at Barnes and Nobles recently and found Tony's book. Living in one of the largest retirement communities in America for past four years have, as my wife and I frequently say, allowed us to find Paradise. I worked for nearly thirty years in sales with a branch of Reader's Digest. Over those thirty years, I read many sales and self-help books believing input in....output out....feeding b…

  • Rolling Meadows High School | Published: 09.04.10

    Cindy Trent | Mathematics Teacher | IL

    I'm a high school math teacher in the suburbs of Chicago. Rolling Meadows High School has about 2000 students. Over the summer we've had 3 book club meetings with staff so far to discuss the book. The administration has also read the book. I've seen many positive changes in the first two weeks of school. Truly, it's been great! I've now invited the entire staff to FREE PIZZA on Wednesday to discuss Deliveri…

  • Eclectic Pizza | Published: 08.30.10

    Renee Kreager | Owner/Operator | AZ

    My husband and I own and operate a small local pizzeria in Tucson, Az. We had the fortunate blessings of a local investor to be begin our journey of expression through food. We have been open for five years now and feel so grateful to share what we love with our community. At Eclectic Pizza we are able to really focus on what is important to us as individuals and we are able to sustain our business and family bud…

  • CIRCLE OF CARE PROJECT | Published: 08.28.10

    JOAN RADERMAN | FOUNDER/DIRECTOR - ASHOKA AFFILIATE FELLOW | BOULDER COLORADO

    I FOUNDED CIRCLE OF CARE PROJECT IN 2004 AND NEVER THOUGHT IT WOULD LEAD TO CHANGE AND IMPACT SO MANY THOUSANDS OF LIVES AND MY OWN. WE HAVE RECEIVE SO MANY AWARDS AND I WAS ALSO HONORED THIS YEAR WITH AN ASHOKA AFFILIATE FELLOWSHIP WHICH HAS CHANGED MY LIFE. CIRCLE OF CARE WAS BORN OUT OF A DEEP DESIRE AND PASSION TO CHANGE A SYSTEM, A CULTURE, AND A SOCIAL ISSUE THAT BASICALLY BROKE MY HEART. THE MARGINAL…

  • Swyft Technology | Published: 08.26.10

    Jenn VonHagen | CMO | Jacksonville, Florida

    I stumbled upon Tony Hsieh’s hardcopy nugget of happiness by accident. You see, I’m a shoe addict, and the first step is admitting it. “Hello, my name is Jenn, and I spend way too much time ‘window shopping’ on Zappos.com. So I guess my journey to delivering happiness all started because I have a weakness for shoes. I also have a weakness for being the good guy, the overachiever, the ultimate team…

  • dk Consulting | Published: 08.03.10

    Andrew Palffy | President | Walnut Creek, California

    Tony, It was a pleasure meeting you on the Southwest flight last Saturday from Vegas to Oakland.  I wanted to thank you and let you know that I thoroughly enjoyed the reading your book and valued the short time talking with you.  I finished the book within a day.  Sharing your insight and boldness at how to look at opportunities and challenges was not only inspirational, but motivating.  I will use my new enlig…

  • Levi Strauss & Co. | Published: 08.05.10

    Brian Wehner | Senior Director, Logistics & Distribution | Henderson, Nevada

    Team Sky Harbor, What s up?!! It s time to share our thoughts and ideas on the book by Zappos CEO Toy Hsieh. If you haven t yet completed the book, report out on how far you have read (I m on page 148) along with your comments. Lets get started! Now that we know Tony loves to socialize...I personally found the topic of Branding Through Customer Service very cool (much of the book&  page 142). I find this interesti…

  • Fabio Martinelli | Published: 08.04.10

    Fabio Martinelli | Serbia

    Dear Tony, I am an Italian living in Serbia, love to listen to and play music (guitar), play with my kid and try to stay sane in this world, struggling to "achieve happiness". I stumbled upon the Zappos story by pure chance: looking up "happiness" on audible.com (I did and am doing a fair deal of personal research into this topic and many related ones). Your book struck me as "it" so I started digging and discover…

  • Warwear | Published: 08.04.10

    Ryan Hogan | President | California, Maryland

    Dear Tony, I bought your book last night and am already half way through!  Id probably be finished if I werent taking notes on how I can apply some of your strategies to my own company, Warwear (www.warwear.com).  Just wanted to say thanks for the read and you have some great tips which I have already begun to implement. Thanks, Ryan E. Hogan, President - Warwear…

  • Dan Fendel | Published: 08.03.10

    Dan Fendel | Los Angeles, California

    Hi Tony, Im a friend of Alex Mandossian AND a longtime very happy Zappos customer, so when I heard about the book I immediately bought it, loved it, and wish you even more happiness for the purely selfish reason that the more happiness you spread the more there is for everyone, me included. One particular point struck me because its something Ive given a lot of thought to and have written about, and I think my form…

  • Ebullient Industrial Holdings, LLC | Published: 08.02.10

    Rob Vella | President & CEO

    Dear Tony, I just finished reading my copy of your book and wanted to convey my sincerest appreciation not only for being so candid but for including the thoughts of your employees, vendors, etc.  It was very inspiring & you are also very inspiring!  In particular, I wanted to share with you my deep understanding of the messages you were so gracious to share with all of your readers. Ive contacted you before. Liz…

  • Seven Stones Leadership | Published: 08.01.10

    Gina LaRoche | New Haven, Connecticut

    Dear Tony, I first want introduce myself I am Gina LaRoche and I want to thank you for your book Delivery Happiness. I tend to hate reading most business books (in a moment you will see the irony of this statement) and I read yours in two weeks which is lightening fast for me. So first my request: I would love a copy of the Zappos Culture Book (it doesnt have to be the latest version) please send it to: Gina LaRoch…

  • Freelance Catalyst | Published: 08.10.10

    Carol Conway

    Thanks for your time and compliments to Tony on the book - an inspiring story, well told.  Even my 6 year old who it turns out was listening from the back seat of the car told me that he liked "that Zappos guy" and the only thing he knew for sure from it was the fun was the most important thing! Nothing like a child to get to the heart of wisdom!…

  • commnation.com | Published: 08.10.10

    Cathering Daar | Switzerland

    Dear Tony, You don t know how much reading your book just gave me the confirmation that I was right all along, that what I felt in my professionnel life wasn t right, that what I should have followed what had in my guts (love, respect and life mission). I am finally setting up my own company (PR and Internet Marketing) and will always keep in mind what I have learned from you...you really are an amazing person and …

  • Universal Media Tech | Published: 08.06.10

    George Milkovich | Owner/ President/ IT Consultant | Ontario, Canada

    "Tony Hsieh s Book, "Delivering Happiness -A PATH TO PROFITS, PASSION, AND PURPOSE" is a truly an amazing book F-A-N-T-A-S-T-I-C." I highly recommended it on my Linkedin.com list of books to read. This book is the TOTAL PACKAGE, it s a must read for everyone, you can read this one over & over, BOOK OF THE YEAR!!! I ve been in the IT support field for more then a decade now have my own start-up company Universal Med…

  • Designashirt.com | Published: 08.10.10

    John Anton | Scottsdale, Arizona

    Tony, WOW!!  What a great book.  I picked it up last night, and finally at 2:30am turned off the light upon finishing it.  What a great inspiring story.  What made it so great for me was to see that it wasn t always so easy as I and most people likely assume. We at DesignAShirt have had similar challenges as we are growing this company and I am buying it for all of our Vital Factor Team to read and have a bette…

  • Josh Weiss | Published: 08.07.10

    Josh Weiss

    Dear Tony Hsieh, You have robbed me...of my sleep!  It is roughly 5:30 am (at the start of this email). I attempted sleep 3 hours ago and after tossing and turning for an hour and a half I decided to get up and give you a piece of my mind.  Rather than take a sleeping pill or an "anti red bull," I hope that scratching this proverbial itch will allow me the rest and peace of mind that will lead to my happiness...…

  • CompassFX | Published: 08.08.10

    Kim Pingleton | Richardson, Texas

    Hi Tony, I wanted to email and let you know I was extremely inspired by your book, I have been very impressed with you and your entire Zappos team every since first meeting you guys at Yanik s event several years ago. Having worked at Nordstrom when I was in my early 20 s and having helped open the Hillsdale store in the bay area back in the early 80 s it really helped me understand the value of customers and makin…

  • WePay, Inc | Published: 08.08.10

    Bill Clerico | CEO | Palo Alto, California

    Dear Tony, Very strangely, a copy of Delivering Happiness showed up at my office, addressed to me from someone I don t know.  I searched our customer lists, email, facebook, etc and even now have no idea who "Sara Burnheart" is or why she has sent me this book. I took the time today to start reading it and ended up reading the whole thing cover to cover in one sitting.  I m embarrassed to admit this, but it actua…

  • East Texas Medical Center | Published: 08.08.10

    Damon Batey | Tyler, Texas

    Tony, I hope this email doesn't get marked as spam. I read "Delivering Happiness" in one sitting last night which is not something I do often, in fact it s only the second time I ve ever done this. I put the jacket back on the book and set it on the book shelf at 12:57am. Brilliant story. The head of the I.T. department where I work recommended this book to her management team last week and I m extremely happy that…

  • Maurits Montanez | Published: 08.07.10

    Maurits Montanez | Mexico

    Thanks Tony!! I just finished reading your book a few minutes ago (which you sent me for free, and i thank you for that as well). I'm inspired. I run a software startup in Mexico, and i must say culture, core-values and happiness  for our customers and employees will be my top priority from now on. Although we are struggling to survive, I'll talk to everyone in the company to make an extra effort to achieving that…

  • Mary Faulkner | Published: 08.24.10

    Mary Faulkner | senior graphics manager

    For five years I have created translated content and graphic work helping to build my company from simply english content to localized content for web, email, programs, etc. When it looked like might be passed over for promotion, I decided to embrace it, once I got over the shock. I believe in transparent business practice and now I have shared all my efficiencies to help others within the company move us forward f…

  • Rolling Meadows High School | Published: 08.16.10

    Katie Page | Physics Teacher; co-founder of \\\'culture club\\\'! | Rolling Meadows, IL

    We read "happiness" with our book club and were inspired to change our negative workplace! 7 teachers came together and made a list of all the things we would bring to this school year with happiness, positive energy, and change on our agenda. We started with a ZEN room. With some very small 'found' space, we gathered donated couch, chair, lamps and the like to create a room for all the teachers in our departme…

  • Brandys & Bourg | Published: 08.10.10

    Jackie Bourg | Vice President and everything else below that | Burr Ridge, IL

    Well our story begins at an unhappy little design firm. I won't go into it because we have all been there but I know that there is something we take from everything we do and I was blessed with Lynn. Lynn has been a successful business owner for about 37 years and decided to sell her business three years ago. She found that she wasn't satisfied with staying home so she made some connections and started doing som…

  • Rolling Meadows High School | Published: 08.03.10

    Cindy Trent | Mathematics Teacher | Rolling Meadows, IL

    I teach at a suburban high school outside of Chicago, IL. It seems like we used to have more fun so I meet with teachers in my math/science division. Tonight I met with teacher from our Social Science/Foreign Lang/ELL Division. Awesome meeting. Notes below. Notes from Happiness book club meeting with SS/FL/ELL at Chili's on Aug 3. Attended by: John H, Pat T, Kate McN, Paula S-S, and Cindy T -Music on …

  • Jeff Hanson | Published: 07.31.10

    Jeff Hanson

    Hi Tony,My name is Jeff Hanson. Writing to you as a ponderer and blue-skier about the positives embodied in the Zappos culture and philosophy and wondering how to further roll that out to the benefit of society as a whole.In a broad brush stroke, capitalizing on under-served markets and/or creating new markets with the Zappos spirit and adventure, as noted by Core Value Frog, would seem to progress that notion. Bas…

  • Inside Lacrosse | Published: 07.30.10

    Jeff Dudley | Director of Sales | Baltimore, Maryland

    Buzz Lightyear is the man and so are you. Hey Tony,  I have to admit that when I first started listening to the book, I thought this kid is full of crappola.  See, I'm 50 years old and since your 37, I probably had an issue with you from the beginning. I was thinking that this kid just got lucky. Then you started telling the Zappos story and how you put everything on line.  I really respected that.  Then you go…

  • J. Fraser | Published: 07.27.10

    J. Fraser

    Hi Tony, Obviously you do not know me but if you did I believe we would share same core values in life.  My core values gravitate around leaving anything you do a little better.  I truly believe a single person can make the world a better place for the next person.  I currently work in the medical field (recently laid-off.)  Precisely, I work in the  Sr./Management Quality Engineering and Regulatory Affairs. A…

  • Customer First Homes, LLC | Published: 07.30.10

    Kevin Kaczmarek | Southfield, Michigan

    Hi Tony, I wanted to thank you for writing your book on the evolution of Zappos and the journey you took, along with your team in making Zappos into the company it is today. I have really enjoyed the growing pains of the Zappos story and how you were able to push forward because you believed in the company and the people there. I am a small business owner, and we are going through similar circumstances right now ou…

  • XIHA Ltd | Published: 07.30.10

    Jani Penttinen | Co-founder/ CEO | Helsinki, Finland

    Hey Mark, I wanted to write you to say thank you for this excellent book, "Delivering Happiness". I was surprised to find out the book was actually delivered to my door here in Switzerland - I was almost sure the free delivery was restricted to US addresses only! With my busy schedule I only recently started reading the book and I am now about halfway through it. Its fascinating reading, I thoroughly enjoy it and h…

  • Wpromote | Published: 08.03.10

    Michael Mothner

    Tony -- hope all is wonderful! I havent seen you since we hit the town of DC with you, Jenn and some of the Wpromote crew during last year's Inc 500 conference, but I couldnt help but shoot you a message today... I just jumped into "Delivering Happiness" and have in the past 30 minutes laughed out loud no less than 5 times, as your childhood has hysterical parallels to mine. From garage sales to "coin thru rubber" …

  • Julian Pellicano | Published: 07.30.10

    Julian Pellicano | Conductor/ Professor | Cambridge, Massachusetts

    Dear Tony, I am writing because after literally devouring "Delivering Happiness", I am really looking forward to getting into the Zappos Culture Book, and also because I wanted to thank you for sharing your experiences with the world. I am an orchestra conductor, and although my passion is to be on stage and give audiences the best performances that I possibly can, I feel that it will be my mission to re-imagine t…

  • Orthaheel & Vasyli Medical | Published: 07.29.10

    Steve Mabb | Executive Vice President General Manager | San Rafael, California

    Hi Tony We haven’t met however having just finished reading your book I feel like I know you quite well. It was a great read and I just wanted to say congratulations on what you have achieved so far.  It was inspiring and a much needed reminder of where to focus, as we manage the phenomenal growth we have been having with our footwear brands. I have just purchased copies of the book for several other key people …

  • Bjiresh Patel | Published: 07.28.10

    Bjiresh Patel

    Hi Tony, I read and listen to, on average, 50-60 business & self-help books a year, meandering through the masses in search of pearls of wisdom that may inspire and motivate me to achieve more and find happiness; finally, after 6 years, I have found the one, single book that is helping me change my life in Delivering Happiness. Tony, I cant tell you enough how much your book is changing my life. First, its an absol…

  • Zappos | Published: 08.03.10

    Melanie Ballacer | Contract Technical Recruiter | Henderson, Nevada

    Hey Y all, Just wanted to tell you a cute story. Brian, just accepted an offer from us. He said that the offer was very similar to the offer he received from another company. We counter offered, talked about benefits, the culture, the schools in the area (he s got 5 kids!), the fact that triathletes specifically train here for the terrain and year round sunshine ( he s training for an Ironman)....he and his wife ev…

  • 1-800-Flowers.com | Published: 07.28.10

    Lisa Carmichael | New York, New York

    Hey Tony- I just read "Delivering Happiness" on my way home from a vacation around the Sonoma/Russian River country side heading back to NYC last night... I have to say that enjoying reading your book was like the cherry on top of my vacation sundae! :) It really helped me validate some of the post vaca anxiety of "do I really need to go back to work tomorrow....?" It also challenged me to continue to improve my le…

  • DiningIn.com | Published: 07.28.10

    Keith Pascal

    Tony. Would love to read the culture book.  How do i get a copy? Finished "Delivering Happiness" and can't stop wheels churning about how it applies to our biz.  My whole management team is now reading as a way of helping us calibrate on our own culture. Our business DiningIn.com is an online ordering directory for restaurants that deliver.  In most of our markets we perform the delivery ourselves on behalf of t…

  • Care.om | Published: 07.27.10

    Sheila Marcelo

    WOW! There are few times in my life when I am so overcome with emotion – of course there was the birth of my boys and the day that I got married – but never before from a book. I imagined you, Fred and Alfred on stage as you celebrated with pride with your company on the Amazon marriage – it wasnt the incredible transaction that I thought you celebrated – but rather the tears of joy amongst you and your emp…

  • ServiceHands.com | Published: 07.26.10

    Justin Mitchel

    Hi Tony, I just read the last chapter of your book and I wanted to say that today I especially needed it. Ive had a uphill battle getting my company, ServiceHands.com, off the ground and your last chapter really helps remind me of why I'm doing it all in the first place: change the world. I also noticed this email address is associated with the Zappos Culture book. I would love a copy Moreover, I am looking into ho…

  • Every Step Counts, Inc | Published: 07.26.10

    Madeline Long-Gill | Board Chair

    Good Day, I am not sure if I should start with the word WOW because I know that is one of your core values but that is what comes up for me. I just completed the book and I want you to know that I was completely blown away! Oh my goodness! I am so happy someone decided to send it to me. Yes, you read it correctly, it arrived in the mail and I read it in 24 hours. I had to put it down to attend church however, I sha…

  • Albert Sampietro | Published: 07.27.10

    Albert Sampietro | Spain

    HelloThank you very much for the book !!!. Yesterday, I finished to read it and I have to say that I liked a lot the "wow" effect and the way you manage Zappos. A lot to learn from you... In Spain, where Im living, and in Europe, the people is starting to run. In 3 years the number of people running in the streets has been multiplied per 8. Imagine what it means from the point of view of running-shoes sales... Two …

  • John Gesimondo | Published: 07.22.10

    John Gesimondo | Babson Park, Massachusetts

    Hi Tony, I couldnt tell you how many business books Ive read during recent years, and none have been more inspiring than yours. And to tell you the truth, not only were sections 2 and 3 some of the most insightful business literature Ive ever read, but the first section was *definitely* the most inspiring autobiography Ive ever read. To be honest, your description of your path through college, the comments and joke…

  • Grupo Maraj | Published: 07.22.10

    Suzanne Rajkumar | Business Communication Teacher | Honduras

    Dear Tony,first and foremost allow me to say how impressed and motivated I am that you found a way to make your philosophy and idealism work in the Real World!  I was becoming really bummed out by the negativism around me and I found your book Delivering Happiness on audible.com- you made me laugh and re-inspired me to continue fighting for what I believe in! This is where I need your help, your perspective or yo…

  • Nicholas Terzo | Published: 07.22.10

    Nicholas Terzo | New York, New York

    Hi Tony(or Zappos colleague): I just finished reading your book Delivering Happiness in a record breaking(for me) day and a half.  Totally insightful, inspiring, practical and written in plain English.  I am a former recovering A&R executive ( the guys that discover artists and shepherd their music), who, with the reincarnation of the music "business", is now looking to start my next "greater good" project.  I p…

  • Cindy Trent | Published: 07.21.10

    Cindy Trent | High School Teacher

    HI Tony, Ive biked across Iowa the past 3 summers with Team LIVESTRONG. As a result I received info about your book and fundraiser from LAF.  I got your book and loved it!!!! I am a high school teacher and Ive been at the same school for 20 years now.  WOW!  It seems like we used to have more fun.  I was so excited about your book that I sent out an invitation to all the women in our math/science division for a…

  • Barbara Ashcroft | Published: 07.21.10

    Barbara Ashcroft | Passion Test Facilitator

    Hi Tony: I attended your breakfast presentation this morning at 1 King West in Toronto. In my work as a Passion Test facilitator I see many people who are definitely not in touch with what really inspires them .loved your questions for reflection.great stuff. It would be a major treat to talk with company reps who are really knowledgeable, enthusiastic and supportive to customers. I hope the movement spreads.it's l…

  • Toru Fujimura | Published: 07.23.10

    Toru Fujimura | New York, New York

    Hi Tony, Thank you for your presentation and bringing the concept of "Everybody for Happiness" to the world. "If you have a right (corporate) culture, the rest will follow automatically." I couldn't agree more with this statement. I'm a huge believer of trust and straight and open communication at work. Even if many people I talked to were reluctant to agree with me, I had been looking for organizations that are a…

  • Lori Crilley | Published: 07.25.10

    Lori Crilley | Altoona, Pennsylvania

    Tony: Jsut finished reading your book - Delivering Happiness - and I am a changed person. I know that sounds corny (maybe even a tad looney), but since I lost my job quite awhile ago, and especially since my unemployment expired in April, I have been a little down on myself. I have a lot of things to work on, shut offs, buying food, but I have started applying your tenets and realized (a little late) that these set…

  • PharMEDium Services | Published: 07.24.10

    Stephen Driscoll | National Accounts Manager | Lake Forest, Illinois

    Tony, Just read Delivering Happiness and thoroughly enjoyed it. Would love a copy of the culture book. My mailing address is below. Thanks in advance. We are trying to WOW hospital pharmacies and anesthesiologists in a FDA regulated business. Check out our web site at pharmedium.com In fact, our VP of Sales, just sent the entire sales force (about 30 people) Delivering Happiness. I am scheduled to be in Vegas for a…

  • Steven DeCrescenzo | Published: 07.23.10

    Steven DeCrescenzo | Broomfield, Colorado

    Tony, My wife and I were in for a tour on Wednesday! What a great experience! You will have loyal customers in us for life! We are from Colorado and were in Las Vegas for the Deaf Nation Conference (30,000+ from around the world!). My wife is Deaf and throughly enjoyed the tour as well! We were hoping to meet you and ask if you could sign your book. Any chance you are able to do this when you are back in town? We c…

  • University of Applied Sciences HTW Chur | Published: 07.19.10

    Lutz E Schlange | Professor of Entrepreneurial Marketing | Chur, Switzerland

    Dear Tony Hsieh, Vacationing in Greece during this extraordinarily hot European summer I just finished my advance reading copy of your book - rather, devouring your storyline. "The choice is mine" - therefore I wish to address you instantly. In brief:  Zappos is a comprehensive proof of concept for basic truths I have been eagerly trying to get across my business students for many years. In my eyes, two questions …

  • Kesslin Associates Inc | Published: 07.23.10

    Ken Kesslin | President

    Hi Tony! Ive been meaning to write you for awhile to thank you for sending me an advance copy of your new book. Travel and life have been full so its taken me a lot longer than I expected. Although your book was a wonderful and engaging story about the trials and tribulations of creating an intentional organizational culture - and I thoroughly enjoyed reading it - what struck me most about getting your book was the…

  • The Garment Care Group | Published: 07.21.10

    Jerry Pozniak | Client Satisfaction Officer | New York, New York

    Hi Jenn, It was so nice to meet both you and Tony yesterday at the Gas Pedal event. As I mentioned to you yesterday, my company is using the Zappos Family Core Values Interview Assessment Guide to hire new CSR's for our training program. In the past we were using a model of hiring suggested by our business coach which involved a "hiring seminar" to see if the candidates "bought in" to our firms values. This method …

  • Hanky Panky | Published: 07.21.10

    Kristen Kaupp | E-Commerce Liaison | New York, New York

    Hi Tony, I just finished reading Delivering Happiness and cannot begin to express how inspired and blown-away I am by everything in it. The personal story behind Zappos reminds me so much of myself. I am always intrigued by “whats next” and how I can make something a little better--to the point where my boyfriend actually gets annoyed because I dont seem to be living in the moment at all. The trials you guys al…

  • Mider Group | Published: 07.08.10

    Greg Mider | Dallas, Texas

    Hi Galen I just finished Tony’s book and I have to tell you I really enjoyed it. You and your team exemplify the core values of Zappos. Now I realize why I like working with you all so much. Like a said at dinner the other night. The first thing we do every day is talk about what we can do for you. You make it fun and profitable. Again thanks for your trust in us. Greg…

  • ShipCompliant | Published: 03.24.10

    Jason Eckenroth

    My company has been a huge fan of Zappos for many years, incorporating many your innovations into building our culture.  In fact, "how weird are you (0 - 10)" is my favorite interview question now. I own a software startup called ShipCompliant which works with most of the wineries shipping direct to consumers in the US. The wine industry is an incredible mix of passion, creativity and entrepreneurship.  To make i…

  • Clean Energy Associates | Published: 07.31.10

    Tom Cosgrove | Co-Founder | Berkeley, CA

    My company produces green fair events for corporate employees at the company work site. In other words, we provide a time effective platform for employees to gather information on how they can go green in their personal and professional lifestyle. After reading Tony's book I realized how much more I can be doing to get the message out that going green is not an inconvenience, or poor ROI proposition or one person…

  • - | Published: 07.27.10

    Thomas Michael Hogg

    I wanted to share some thoughts of what they taught us at the Mexican Business School Ipade, were I just finished my Executive MBA. Well, honestly I think this new book is a perfect fit and insight for any MBA program to do business differently. Especially the happiness conclusions do really support and match the theory they taught us in our philosophy & ethics class. 1. “The true end, the final cause of huma…

  • Grynn & Barrett Studios | Published: 07.26.10

    Jason Randall | Operations Manager | Holyoke, MA

    As a small, family owned business, we've had to endure the effects of the economic downturns, getting our culture stuck in reverse along the way. After reading Delivering Happiness, it was evident more than ever that something needed to change move our culture back in the direction it was heading, and let our employees have fun along the way. So we decided the first step was to emabarass ourselves, but for a go…

  • berubo Trading GmbH | Published: 07.26.10

    Robert Reiter | Managing Director | Frankfurt

    without knowing that someones has build a core value out of it, we have started to do that long time ago. On every invoice we send out together with the product, we put a sticker on the invoice an a piece of candy, saying: "I packed this for you, I hope you are satisfied, NAME" This small gift gave us so much positive feedback, even the cost is almost nothing for us. But this positive feedback also helps us to g…

  • Minoru Takada | Published: 07.23.10

    Minoru Takada | New York

    What destroyed American business culture? Short-sightedness, too much greed, arrogance and the lack of spirit of "Goes around, comes around". I'm working for a public consulting company. Communication among people were bad but after the $70M injection from an investiment fund it went extreme. The firm got way more obsessed with a short-term end-result or revenue than normal level. A number of horrible things happ…

  • Gretchen Pisano | Published: 07.08.10

    Gretchen Pisano

    Dear Tony, A quick note to let you know that I love the can of worms that you are opening. I sat in Barnes & Noble last Monday night and read through your book, bought a copy and recommended it to a senior executive I am working with the next day as I was facilitating his team through a new business development concept meeting. Mostly because I really wanted him to get the points you are making about utilizing the …

  • Ray | Published: 07.17.10

    Ray

    Tony Hsieh, First, I want to thank you for writing the book "Delivering Happiness." I finished the book quickly and it was truly one of the most impactful books Ive read in some time. I enjoyed reading about your background, the ups and downs of Zappos, and thought the section on happiness at the end was really beneficial. In fact, since I finished reading the book a couple hours ago Ive thought long and hard about…

  • Hoff | Published: 06.18.10

    Hoff

    HAPPY FRIIIIDAY SULLY! I wanted to send a huge thank you for Tony's book. It's been such an inspiration these past few days, during a tough week. Through exploring job opportunities during the past year, I lost my way a bit. Or lost a clear perspective how to reach future goals. What Tony and I share, and the happiest point of my life is having a well defined "tribe." Co-existing with talented, interesting, and ha…

  • Smart & Associates, Inc | Published: 07.09.10

    Brad Smart | President

    Hi Tony, Thank you for sending your book, and for writing your nice comment to me. I gave to an associate before I read it, got it back, read it, and I think its brilliant! You didnt ask for en endorsement, but for what it's worth: "Tony has shown how do the impossible -- combine wild-eyed idealism with hard-nosed business reality. In Delivering Happiness he shows how to attract and motivate all employees; even…

  • Brandtransfer Inc | Published: 07.08.10

    Andy Carpenter | Cumming, Georgia

    Hi Tony. I just wanted to send a note to thank you for all you do. A little over a year ago I sent you a direct tweet asking for a quick tour of Zappos. My coworker at Vera Bradley and I were making the trip to Vegas for a shop.org conference, so I thought it seemed logical. At the time, I didnt realize you extended the hospitality so freely, but we were made to feel like your most important guests. The crew was …

  • Matti Rossi | Published: 07.10.10

    Matti Rossi | Key Account Manager/ Partner

    Hi, I just finished Your Delivering Happiness -book. I have to say its one book to recommend to everyone. I live and work in Finland (as a Key Account Manager for leading e-Commerce platform provider, www.smilehouse.com, and Im also partner in a advertising company, www.tungos.fi) and finnish companies are all very technology oriented and unfortunately our business culture is more around doing everyday job (no linc…

  • Mark Given | Published: 07.10.10

    Mark Given | International Speaker and Trainer | Roanoke Rapids, North Carolina

    Hey Tony, I am a full time national speaker and spend the bulk of my time speaking to the real estate industry. I just finished reading Delivering Happiness and was blown away by many of your experiences and in particular the Zappos culture. Ill be talking about how your culture relates to the real estate profession! Would you please send me a copy of the Culture Book to the following address. It would be my pleasu…

  • Big Sandy Outlet | Published: 07.11.10

    Justin Wilson | Ashland, Kentucky

    Hello! (I assume this email goes to Mr. Hsieh, but if not I understand, hes a very busy man!) My name is Justin Wilson and I just finished your book, "Delivering Happiness." I just wanted to say it was truly inspiring! I am one of the store managers for our company and would love to have a copy of the Zappos culture book. We are the smallest store in the company with seven employees (we are an outlet store) and I f…

  • Netspend Corporation | Published: 07.12.10

    Wendy Spriegel | Enterprise/Portfolio Risk Manager | New Braunfels, Texas

    So, I received a copy of Delivering Happiness from a VP at my company, and couldnt put it down. Our company currently lives by the Good to Great model that is mentioned in Section II, but we are going through a branding exercise right now and each of us on the steering committee have read Tonys book. I would love to have a copy of your latest culture book if possible. Many thanks! Wendy Spriegel…

  • Frank Basti | Published: 07.12.10

    Frank Basti

    Tony, Dont know if you personally read these yourself. After reading your book "delivering happiness" I would not be surprised if you do. First let me thank you for sending me the book. I had received your culture book and enjoyed it very much. I was surprised to get it in the mail. Once I picked up the book I could not put it down. I appreciate its genuine honesty, and your writing style. While reading the book…

  • West Islip UFSD | Published: 07.12.10

    Richard Simon | Superintendent of Schools | West Islip, New York

    Dear Tony: I just finished reading Delivering Happiness and found it entertaining, thoughtful, and most of all inspiring. I am beginning a new job this summer as the superintendent of schools for the West Islip UFSD on the south shore of Suffolk County on Long Island. As a teacher, principal, and now superintendent and with 38 years in public education, I continue to grown and learn, often from stories outside of…

  • MR | Published: 07.13.10

    MR | Austin, Texas

    WOW. I just finished reading the 'Delivering Happiness' book and walked away with a lot to think about. Several points were really great and I found the on-going 'story' of the book engaging that it drug this usually passive reader through the entire book in just 2 days. My personal favorite take-away was the term 'urban tribe'. I related to this considering my own group of friends, passively noting it to my wife, …

  • Zoom Web Video Integration | Published: 07.13.10

    Jaime Starchuk | VP Operations | Alberta, Canada

    Hi Tony, I just wanted to say that I am a huge "fan" of yours - I am truly amazed and inspired by your success!!! Im also reading your book which I am thoroughly enjoying - so thank you for writing it! ; ) Our company has made our culture a top priority and have created our own core values, have treat day, an imagine wall etc. and Im really interested in reading your Culture Book. Is any way I can get a copy it?? I…

  • Tommy Yang | Published: 07.13.10

    Tommy Yang

    Dear Tony, My name is Tommy Yang, who just finished reading *Delivering Happiness*. Just wanted to say thank you for writing such an inspiring and happy book! Its certainly made me happier; and i will pass it on to make a lot more others happier at my best! =) We met (we walked right pass, actually - i guess that counts a meet) each other before at Amazon's US1 2nd floor late April this year. The first time i saw …

  • BeQuick Software, Inc | Published: 07.13.10

    Sean Biganski | CTO | Palm Beach Gardens, Florida

    Hi, I just finished "Delivery Happiness" and found it truly inspirational. It was a long, challenging and amazing journey for Tony and Zappos. I have a growing software business in South Florida and Tony has convinced me that while our employees enjoy working here, and say so often, we do need more focus on our culture itself. Injecting company goals and beliefs as relationships and culture within the business is a…

  • Salvation Army (Nonprofit) | Published: 07.13.10

    Jeff Stanger | Development Director | Indianapolis, Indiana

    Tony, Thanks for writing Delivering Happiness. For me, it was the right book at the right time. Since I started working for the Salvation Army in Indiana, Ive tried to instill many of the values you describe in the way we work and interact with people. It hasn't always been easy. Trying to change the culture of a 140+ year old organization is tough. Its earned me the reputation at our National Headquarters as the …

  • Cupcake Chic Sdn. Bhd. | Published: 07.08.10

    Ben Foo | Managing Partner | Selangor, Malaysia

    Hi Tony, I hope this finds you well. I first saw your interview on an Oprah rerun a couple weeks back here in Kuala Lumpur and was instantly captivated by what youre doing/did with Zappos. After searching for resources on your story and the history of Zappos via Google, I was pleased to find out you just launched a book in June 2010. So the hunt began to find Delivering Happiness in all the larger bookstore chains …

  • Cornerstone Solutions Group | Published: 07.14.10

    Miranda Faulkner-Smith | Chief Administrative Officer | Dade City, Florida

    Good Morning, I would love to get a copy of your Culture Book. Reading your book has been very inspiring! We are a family owned Landscape Construction/General Construction company in Florida. My father has been preaching what your book talks about for the last few years. I love the idea of a culture book and can't wait to get started on the "Cornerstone Culture Book"! Thank you for inspiring me! Cornerstone - Miran…

  • HTG Peer Groups | Published: 06.30.10

    Scott Scrogin | Omaha, Nebraska

    Hi Robert! Thank you and Donavon for the follow-up. The request could be either for Tony (wed LOVE to have him) or for an Insight speaker. I met Tony recently when he spoke in Omaha. As a side note, (through the help of Holly) I met and took Tony and Jenn to the local Apple store to buy a new laptop (increased happiness). During the trip we talked about a number of things including our peer group organization. He a…

  • Robert Gilbreath | Published: 07.11.10

    Robert Gilbreath

    Thanks again for the book. I really enjoyed it and have told everyone to read it asap.…

  • Walker Brands | Published: 07.09.10

    Nancy Walker | President | Tampa, Florida

    Dear Robert, Just when I think I have gotten my arms around the Zappos WOW, you guys WOW-WEE!!!! me. The book is beyond inspiring, my whole staff and some of my customers are now reading it, I am speaking about Zappos in my speeches. I know you must hear this all the time, but, WOW! Thank Tony for me for the Culture Book, the SURPRISE copy of Delivering Happiness and for showing us how to be real. Keep up the great…

  • Amazon | Published: 07.01.10

    Sam Dwarakanath | Software Engineering Team Lead

    Hi! I really enjoyed reading Tony's book, and am halfway through The Happiness Hypothesis, which I picked up based on Tony's recommendation. A week ago I was at SeaTac airport, waiting for a delayed flight to SFO, and the Virgin America crew held a paper airplane contest. It made my day, and I reciprocated by reading the gate staff the Todd/Timmy-Jonathan interaction from Delivering Happiness. That, in turn, seem…

  • Michael Siow | Published: 07.16.10

    Michael Siow

    Dear Tony, I just finished reading your book (literally like 15 mins ago), and all I have to say is WOW. I first learned of Zappos when I saw one of your TV commercials, and I started doing some research because it actually made me laugh. I started reading more and more articles about Zappos, and found a bunch of interesting videos on youtube which gave me greater insight into the cult culture at Zappos (just kid…

  • Fix Auto | Published: 07.15.10

    Richard Pannazzo | Director of Client Services | Orange County, California

    Dear Happiness Team, My name is Rich Pannazzo. I am the recently promoted Director of Client Services for my company, Fix Auto. Shortly after my promotion my boss, el Presidente, gave me a copy of the Delivering Happiness book. I have since made much of the core philosophies of Zappos and Zappos culture a part of our mission within my call center operations. We even had a What is Zappos contest to kick it off. I ha…

  • Recent MBA Graduate | Published: 07.15.10

    Recent MBA Graduate | California

    Hi Tony, I am in the middle of your book "Delivering Happiness" (which I received at the BGC in Anaheim in May). I am an MBA student concentrating in entrepreneurship and marketing at Pepperdine University. I am graduating in 3 weeks, and learned so much about how to start and grow an internet start up from your book. I am avid Zappos customer (been shopping since 2004) and enjoy your strategy of customer intimacy.…

  • Rodgers Group | Published: 07.18.10

    Jay Rodgers

    Tony: I had to write to say thank you for writing Delivering Happiness. I read it in 2 1/2 days & am going back to it to study it intently. If I had been as dedicated in college, I would actually have my bachelors degree instead of the letter from NIU asking me to "come back when I was serious" about a degree. I am now in residential real estate and have goals and a vision of changing the industry. I am hungry …

  • Shipcompliant.com | Published: 03.24.10

    Jason Eckenroth | Boulder, CO

    Thanks Bill and hi Tony!  My company has been a huge fan of Zappos for many years, incorporating many your innovations into building our culture.  In fact, "how weird are you (0 - 10)" is my favorite interview question now. I own a software startup called ShipCompliant which works with most of the wineries shipping direct to consumers in the US.The wine industry is an incredible mix of passion, creativity and ent…

  • Nick Baily | Published: 05.05.10

    Nick Baily

    Thats awesome... youre a star. Its the perfect parting gift for a company that could desperately use some fresh thinking on culture, and I definitely want to have my new team reading it as well. Not to get completely sycophantic but the book was actually a big part of this spring... it helped crystallize exactly what had slowly changed (for the worse) at the place Id been for a decade, as well as give an idea of wh…

  • Deb Robison | Published: 07.21.10

    Deb Robison | Owner | Denver, CO

    I call this "Amelie Delivering Happiness." I don't know if you've seen the movie, but the main character Amelie spent a lot of time fulfilling people's wishes, without them knowing who had granted that wish- something small, but had a big impact. This is so small, but so fun. You know how sometimes it's Sunday morning, your still in your jammies, but somehow the paper didn't make it to the porch? Well, when I wa…

  • West Islip UFSD | Published: 07.20.10

    Richard Simon | Superintendent of Schools | West Islip, New York

    My story is a beginning as I join the West Islip UFSD as the new superintendent of schools. What great timing to be reading Delivering Happiness as I believe the importance of building a culture that is based on open and honest relationships with communication is a vision I have for my work in the district. Throughout my career I have found many great ideas from the business world from the likes of Jim Collins, M…

  • ev/olutions solutions LLC | Published: 07.20.10

    evelyn chan | founder, multimedia branding specialist, business instructor | mi

    Tony, Your story deeply resonated with me-- as an Asian American woman who built a life by default through listening to the advice of others, but woke up one day and realized that no one is responsible for your happiness but you. I am now “chasing my passion” as a community college business professor while helping other professionals realize their dreams through my freelance work. The account of your typi…

  • The Salvation Army | Published: 07.16.10

    Jeff Stanger | Development Director | Indianapolis, IN

    If you're going to make a change, go all out! We're in the process of renovating our building and most of our team is working out of the basement of our building for the Summer. After reading Delivering Happiness, I knew we needed to change how we worked, not just where we worked. So, I called a staff meeting and told everyone to fire themselves. Yikes, don't panic! There's a happy ending. I told them that they we…

  • Angela Brooks | Published: 07.15.10

    Angela Brooks | CEO | Russellville, KY

    Mental Happiness - Starts with you The first 5 years online Angela Brooks spent her time in network marketing ecommerce with health products. In the last year she has followed her passion where she has worked for over 21 years in the same state funded psychiatric hospital as a nurse assisting some clients that others might refuse to treat. She works in a dangerous acute psychiatric ward. Angela is 5' 7" tall a…

  • Alison Richards | Published: 07.15.10

    Alison Richards | Filmmaker | Vancouver, British Columbia

    As a filmmaker creating both fictional features and documentary works, it's my responsibility to communicate ideas while entertaining viewers. I've had great success at this and after my last feature film was completed I took some time off to travel and explore opportunities in other parts of the world. After extensive research and considerable debate I decided to venture the Middle East to establish Women in Fil…

  • Elementary School Teacher | Published: 07.14.10

    Rachel Lindenmuth | Elementary Teacher | Chicago, IL

    Ok, this may seem crazy, but I think that's where all brilliant ideas begin.....As I sit here and type this I still do not know for certain if I will be returning to my school in less than a month because of budget cuts, seniority, etc. I've been a teacher for only a year and if you want to get technical I have only had my own classroom for a little less than five months. Before that, I started out my teaching ca…

  • Scott Carbonara, Inc. | Published: 07.13.10

    scott carbonara | Owner | Naperville, IL

    Think of the best day you've ever had at work. What sticks out in your mind? Maybe you won an award, received a promotion or got a huge bonus check ? Or just maybe it was memorable because you were part of a fun team effort that led to an outstanding result. My clearest, fondest memories involve my team. A few years ago, I was out for minor surgery during a critical planning phase for an upcoming leadership eve…

  • Chloe Yung | Published: 07.13.10

    Chloe Yung

    Having lived in a big city like Hong Kong, there really isn’t any room for you to think about the purpose of life or the meaning of happiness. I haven’t been too happy since I joined the workforce as I felt I was gradually losing passion for life, so I decide to give it a change. In March 2010, I handed in my resignation and decided to make a pilgrimage to search for happiness in Nepal. I trekked to the Anna…

  • Rolling Meadows High School | Published: 07.12.10

    Cindy Trent | Mathematics Teacher | Rolling Meadows, IL

    I am a high school teacher in a suburban school. It seems like we used to have a lot more fun at work. I really enjoy my students, but everyone seems to "busy" that we just aren't as fun as we used to be. I was very excited after reading the book so I invited all the women of our math/science division to read the book and meet in two weeks to discuss. Below are my notes from the meeting and an action plan for…

  • Clearpath Robotics Inc (Privately Held) | Published: 09.24.09

    Matt Rendall | Chief Executive Officer | Waterloo, Ontario

    Hi Tony,I have been studying your methods for about 6 months now. I find your work inspirational and I am working to incorporate some of your thoughts on happiness into my startup. I have noticed a huge difference in employee moral since I began putting some of your suggestions to good use. Talk about a higher purpose! You are even helping a company up in Ontario, Canada.I came across your Delivering Happiness …

  • Zappos | Published: 09.13.09

    Sue Maurer | Outlet Assistant Manager | Shepherdsville, Kentucky

    Hi Tony!Be Passionate and DeterminedZappos Outlet Store held its second annual Back to School Supply and Shoe Drive in August, 2009. We held a friendly competition between the departments of the Fulfillment Center to see which department could bring in the most supplies and donate the greatest number of shoes. The response by the departments was great and we loved the enthusiasm demonstrated by everyone's particip…

  • Zappos (Public Company) | Published: 09.07.09

    Theresa Swiderski | Henderson, Nevada

    Hi Tony, A few months ago I got a phone call from a customer wanting to do an advance exchange. When I was asking her want find of return label she wanted she replied UPS, of course. She then went on to tell me that she is forever grateful to Zappos because her husband works for UPS. Without Zappos, he would not have a job. This made me realize how Zappos touches so many lives other than just customers; we help…

  • Zappos (Public Company) | Published: 09.04.09

    Jeffry Daniels | Split-shift Process Manager | Henderson, Nevada

    Hey Tony,My name is Jeffry Daniels and I am the split-shift process manager here in Kentucky. You might have gotten this story from Craig Adkins as part of the group projects we did here, but I kind of wanted to tell the story I presented in more detail for you. My story was about how my father's suicide changed me.I was just like my father, it seemed someone would tell me that everyday. My father the kind of perso…

  • Zappos (Public Company) | Published: 09.04.09

    Jeanette Tupasi | A/P | Henderson, Nevada

    Tony,My story is for core value #7 Build a Positive team and family spirit.One of our employees had just had a baby and her husband was not in town and was not able to be back in town for awhile. She did not drive and she was all alone with no family here to support her. The peeps in A/P got together and made sure that she made it to her and the baby's appointments and made sure she had food to eat. We would mak…

  • Zappos (Public Company) | Published: 09.04.09

    Robert Avila | Henderson, Nevada

    Be Passionate and Determined.One late night back in 2005 I was reading Robert G. Allen's book "Multiple Streams of Internet Income." While reading his book it was within the first few pages that I knew I had found my passion- Internet Marketing.During that time I was an outside B2B sales rep for a commercial print company. Although I really enjoyed spending time with my co-workers and learned a lot about business i…

  • Zappos (Privately Held) | Published: 09.04.09

    Marcela Gutierrez | Henderson, Nevada

    Hi Tony!This is Marcela Gutierrez's culture essay from last year. She didn't write about one specific core value, but more on how Zappos has made her a better person. If you were to assign a core value to this story, maybe Building a Positive Team and Family Spirit, not just at Zappos, but outside of Zappos. Delivering happiness globally! J - Thanks! BeverlyLast summer I was having dinner with my family at a fa…

  • Zappos (Public Company) | Published: 09.04.09

    Helene Tumanuvao | Henderson, Nevada

    Hi Tony,Like I said before, I'm so grateful for Zappos! There are no other words to describe it. I've been here about 20 months and I can honestly tell you that my life has changed for the better. I'm a more positive person. I don't look or judge other people because of their situations in life, I love that when customers call in to make changes/XO, there isn't a negative vibe from coworkers regardless of the situa…

  • Zappos | Published: 07.09.10

    Erica Weil | Henderson, Nevada

    Hello Tony,My grandfather was a donut maker. He had a 6th grade education and worked his entire life to survive. His purpose in life was survival, he made enough profit to develop a passion to provide for his family. When it came time for my father to go to college, my grandfather did everything possible to make it happen. My father was the first in his family to go to college and my grandfather was so proud to hav…

  • Zappos (Public Company) | Published: 09.04.09

    Christal Toews | A/P Lead Accounting Associate | Henderson, Nevada

    Hello Tony,Not sure if this is so much a story as it how much Zappos has changed my outlook on life, before I came to Zappos I worked at this really horrible place with an awful boss in a rural town so needless to say I was down in the dumps when I moved to Vegas. I am a very positive person, so when I interviewed here I knew immediately this was Home! On my first day everyone I met was so happy, I asked the person…

  • Zappos (Public Company) | Published: 09.04.09

    Amanda Condry | Henderson, Nevada

    Hey Tony,I just wanted to share my story because Zappos saved my marriage!Just before I got the interview at Zappos, my husband and I hit a rough patch and I seriously considered moving back home. I made him a deal that if I got the job at Zappos, we would try and work things out. At the interview, I didn't try to impress anyone, I just honestly answered every question, deciding that I shouldn't try and sway the de…

  • Zappos (Public Company) | Published: 09.04.09

    Sarah Bellah | Manager - Outbound | Henderson, Nevada

    How can I start this story of the past five years of my life. Well here it goes.What Zappos.com and the Core Values mean to me.I want to start off by saying that I never expected to be where I am at today. I started Zappos as a temp in June of 2004 just as a fill in for a Team Member that had called in. I had just moved back to Kentucky from Oregon and had been looking for the right job and had no luck. I had appli…

  • Zappos (Public Company) | Published: 09.04.09

    Kathy Koziatek | Henderson, Nevada

    The story that I would like to share is about one of the first vendor dinners we had with a relatively new brand to the website. The owner and sales rep joined 5 or 6 zappos employees at a nearby restaurant. At Zappos we like to show our appreciation of our vendor partnerships by paying for dinner when they come to visit us. As we paid the bill, the owner teared up and expressed that in his years in the industry, n…

  • Zappos (Public Company) | Published: 09.04.09

    Jaime Smith | Customer Loyalty Team | Henderson, Nevada

    My Zappos Core Value Story! I'm on the Customer Loyalty Team at Zappos, so my story may not be as thought out as I wanted due to the fact that I'm writing this story on my break. Yes, I'm doing work stuff on my break. That's how much I love Zappos!I've always found myself to embody most of Zappos' core values, I think that's why I was lucky enough to find employment here. From day one at Zappos, I've learned to Do …

  • Zappos (Public Company) | Published: 09.04.09

    Jane Judd | Customer Loyalty Team | Henderson, Nevada

    Hi Tony,Hope you are having a wonderful time writing your book! Here is my story;A few years ago I invited all of Customer Loyalty management over to my home for a team building party. I also invited Tony. My entire team was thrilled to see him at the party and he drew a lot of attention. Tony spent time chatting with my Mom who was also thrilled to spend time with such an important person. Tony noticed a dog bowl …

  • Zappos (Public Company) | Published: 09.03.09

    Jeanne Markel | Merchandising | Henderson, Nevada

    Last year I had the opportunity to travel to Milan for a week to attend a footwear show with the leaders of our merchandising dept along with several other buyers. It was an amazing experience to travel to such a beautiful place with my team and to be able to spend time getting to know my coworkers even better. After only first full day of the show however, I got a call from the states that my mother had become i…

  • Emily Coady | Published: 08.08.09

    Emily Coady | Director

    Hi Tony,I just had to write to thank you. I'm a young HR professional who has spent the last 10 years working in hospitality. Due to a combination of personal drive, passion for working with people and pure luck I've fast tracked myself into a director role of a managed international chain hotel. I love what I do and feel my personal gift is in relating to people. Similarly to a call center environment our hote…

  • Indochino.com | Published: 07.09.10

    Kyle Vucko | Chief Executive Officer | Vancouver, Canada

    Tony,While you have been surely inundated with congratulation emails, could not go without sending you one:After meeting in March, I have been continually inspired; both myself and our small company (Indochino, online suits if that helps) have changed and are growing in an infinitely better way than before I met you and toured your company.Please keep doing your thing,Kyle Vucko - Chief Executive Officer Indochino.…

  • i-Linc Technologies, Inc | Published: 07.09.10

    Paul Gupta | President & CEO | Atlanta, Georgia

    Tony,The site tour of Zappos was fantastic!!! I was totally WOWed by everyone's enthusiasm, excitement, spirit, and above all openness and friendliness.In times like these when every other company is in a cost cutting mode, Zappos on the other hand is showing the world that such minor cutbacks infact hurt the growth rather than help.Anyway, thank you very much for arranging the site tour at such a short notice. …

  • Clint Rogers | Published: 06.16.09

    Clint Rogers

    Hi Tony,I met you briefly at the UBMS event that Tony Robbins hosted, and what you said (both on the stage and when in person) has continued to have a significant impact on me personally and on the business (which I think you would be excited about).It is taking too long for them to send us recordings of the presentations, so I wanted to email you to see if you would still be willing to send me a copy of your prese…

  • Doorgroup.com (Privately Held) | Published: 06.19.09

    Andy Hubbard | Iowa

    Tony,You were kind enough to next day air one of your 2008 Culture Books to me a while back. I just wanted to thank you again for sharing it with me and I wanted to thank you for simply having a Culture Book. It's about the coolest thing I've ever seen. I mean really....who does that!?Congratulations, it continues to define you not only as a great company to work for, but a great company to be a customer of. I …

  • Airbnb.com (Privately Held) | Published: 06.05.09

    Brian Chesky | Co-founder | San Francisco, California

    Tony,Thank you for having us yesterday at Zappos. Our team was utterly blown away by the people we met. We were expecting a really fun office with an inspiring space. What we were not expecting was just how much it was really about the people, rather than the space. They electrified the building, and it completely changed the way we thought about our own culture. We were so happy when we left, we noticed we were fr…

  • Stylefile | Published: 06.05.09

    Frank Seuffert | Marketing Manager | Lindlar, Germany

    Hi Tony,I just read your impressing presentation "Delivering Happiness" (Apr. 29, 2009) and would very much appreciate if you can send me a copy via e-mail.I am marketing manager @ stylefile.de, which is a german E-Commerce company focusing on streetwear for younger people (age of 15 to 30).I think your presentation has opened my mind for a new thinking...... and maybe has changed my life!Thank you very much for yo…

  • Redfin (Privately Held) | Published: 08.31.09

    Glenn Kelman | CEO | Seattle, Washington

    Hi Tony,Just a brief note of thanks for hosting me, Mike and Paul today. We felt honored, by you and by everyone else who was so genuine and so generous with your time. Redfin is a little company still finding its way, and what I saw today gave us new insights but also the courage of our own convictions about meaningful work and service. I already wrote a long note to my colleagues back in Seattle about it.And I pe…

  • Zappos (Privately Held) | Published: 08.18.09

    Anthony Vicars | Director of Fulfillment | Henderson, Nevada

    Something that was negative that turned out to be a blessing...Anthony dropped out of school to load trucks at UPS. At the time my parents were not happy with me. It worked out well.Craig was kicked out of flight school (smelly). He was devastated. Now is glad things worked out this way. Probably would not have the family he has now and would eventually become tired of being a bus driver in the skyJeneen work…

  • Cristiana Rodrigues | Published: 08.27.09

    Cristiana Rodrigues | Brasil

    Tony, just wanna say how thrilled I am to know there is still hope for a corporation. After watching you at Digital Age Brasil my faith is restored and, the sense I've always had that one person can change others and have positive impact on others has been reinforced! I thank you for being a wonderful speaker, very zen and clear about your ideas and vision. If I were to start a company it would be hard to escape "b…

  • Zappos (Public Company) | Published: 09.02.09

    Amber Raety | Assistant Buyer | Henderson, Nevada

    Embrace and Drive Change - Team and Family Spirit - Pursue Growth and Learning......When I was 20 years old, I moved up to Washington State, about 20 minutes south of Seattle, to find myself. I grew up in Las Vegas and could not wait to get away and go anywhere but here. I swore I would never move back. Being at that age, I thought I was mature and who I was, but I knew I still needed to find my place in this world…

  • Zappos (Public Company) | Published: 09.02.09

    Nicole Schamp | Casual Research Team Member | Henderson, Nevada

    Tony this is my story.I was hired right after college to work for Zappos, and had to move 2,000 miles away from a small town in Ohio and away from all of my family. This was a big step and a new journey in my life that was pretty exciting but also a little scary. Immediately I found my "new family" with Zappos and with my Casual Lifestyle team.I came to Vegas with a $100 bed, a futon that I had from college, and tw…

  • Zappos | Published: 09.01.09

    Kathleen Joseph | Merchandising Assistant - 6pm.com | Henderson, Nevada

    I will not die an unlived life. I will not live in fear of falling or catching fire. I choose to inhabit my days, to allow my living to open me, to make me less afraid, more accessible, to loosen my heart until it becomes a wing, a torch, a promise. I choose to risk my significance; to live so that which came to me as seed goes to the next as blossom and that which came to me as blossom, goes on as fruit. Dawn Mark…

  • TOTVS | Published: 08.26.09

    Mariana Stori | Manager Dept. of Creation & Communication | Sao Paolo, Brazil

    Hi Tony,Today I saw your workshop in Digital Age and I like to congratulate you. Definitely was the best workshop! Totally inspiring! Something about what you said today, really touched me. I don«t know if you«re going to read this e-mail, it«s a little silly, but I was very anxious to tell you these. I had my own theory of happiness. I call it Yummy little thing, in Portuguese Coisinha Gostosa. In my theory ev…

  • Zappos (Privately Held) | Published: 08.14.09

    Helene Tumanuvao | Henderson, Nevada

    Happy Friday Tony,I just wanted to let you know again x2 how grateful I am for Zappos! I was at WalMart yesterday morning on my way to work. The cashier wouldn't use the coupons I had for my shopping. I was steaming within a few seconds and was ready to go off on both, the mngr/cashier when I looked down and I saw my work badge plus I was wearing my Zappos t-shirt. I immediately stopped, closed my mouth and told t…

  • Money XLive | Published: 04.22.10

    Chad Penry | Co founder l President

    Hey Tony, I wanted to thank you for the copy of your book and the message you sent. Mimi is a great friend and I appreciate the introduction. I couldn't have read "Delivering Happiness" at a better time. My company Money XLive, hosts MTV style video award show events where we bring out celebrities, athletes, dj's and entertainers to motivate and educate young adults on handling their money and developing their life…

  • Rory Ellis | Published: 05.08.10

    Rory Ellis

    I hope you don't mind being addressed by your first name.  I just finished reading an advanced copy of Delivering Happiness and I feel like you have become a close friend in the several weeks it took me to read it. I am in awe of the journey that you have taken to build the Zappos culture and wanted to thank you for taking the time to share this with the world.  You have given me much to think about and act upon …

  • Zappos (Public Company) | Published: 04.12.10

    Deborah Hale | Las Vegas, Nevada

    I just wanted to let you know, I finished the book last week and I really enjoyed it! The Friday I received the book was a down night for me and I wanted to relax.My 12 year old son was in his room playing his xbox and I was in my room reading. I decided to share the passage about the worm farm with him as he is always asking me how he can earn money. To make a long story short, every time I would try to leave his …

  • Kanner Corp. | Published: 05.12.10

    Edward Kanner | President & Chief Executive Officer | Thousand Oaks, CA

    Greetings Tony, We have never met, although we have been successful business partners since 2004. I am the head of Finn Comfort|Think!|Gabor & Snipe USA. You currently distribute 2 of our 4 brands and are preparing to launch a third this coming autumn. Your team has been a pleasure to work with. This is merely a short note of gratitude for the advance copy of Delivering Happiness I recently received courtesy of you…

  • Club H Fitness (Privately Held) | Published: 07.05.10

    Craig Laskow | Owner | New York, NY

    Hey Tony, This is the first time I've ever took the time to write an e-mail about a book  I  just read. Just finished the book and I've read them all, but this one was def in the top 3 that I most enjoyed and reinforced what business and work is all about, the people, create the experience and not the product. I own four health clubs, 2 in NYC and 2 in Jersey, my intention in biz is that if you can't be better or…

  • Iguama.com | Published: 07.05.10

    Diego Fernandez

    Dear Tony, I do not know if this is your real e-mail, and if you will have time to read it. It is ok! =) I want to personally thank you for your GREAT book. It is really an inspiration and a great story. I am from and live in Guatemala. A beautiful country in Central America with a lot of great people, but in which only a few of us have the resouces to live well. (Guatemala is a very poor country.) I feel that …

  • Ray Zaborney | Published: 07.04.10

    Ray Zaborney

    Just wanted someone to know I just read Tony's book and it is one of the best books I have ever read.  We have a small business with 4 employees that we are hoping to grow into 10 or so in the near future, and our culture is so important to us.  I just went on your site to order a copy of your culture book. Thanks for writing it and for creating something that is a good example of corporate culture and behavior.…

  • CEO Gazelles (Privately Held) | Published: 03.25.10

    Verne Harnish | Growth Guy | Ashburn, VA

    Tony, Congrats on writing an insightful and well-written book -- in fact, I just shared some of your elementary and middle school exploits with my two oldest sons (11 and 13) this evening before they headed to bed (Barcelona time). As I read the book I thought you might enjoy what John Ratliff has done in his call centers to drive happiness -- attached is the column I wrote about his "Dream On" initiative.…

  • Shreenath Regunathan | Published: 04.16.10

    Shreenath Regunathan

    Tony, I met you outside the reverse vc party at sxsw and was fortunate to share some time with you and get a copy of your book with your personalized note in it. It is truly a remarkable read and some stories, particularly about paying it forward and the zappos family support for everyone there as well as your rave experiences are some phenomenally well written pieces - a chill runs down my body and I get goosebump…

  • Zappos (Public Company) | Published: 04.16.10

    Steven Lambe | Las Vegas, Nevada

    Mr. Hsieh,  I just wanted to pass along a warm thanks to your staff for coordinating my most excellent tour of the Vegas HQ including Mayor Jerry, Roz, Pam, and the underwear team who threw Calvin Klein's to me (at me?). I read your book on the flight out and if you want some feedback, here 'tis! -Loved it! Not using a ghost writer is awesome in my opinion. I read a lot, and I cant tell you how many times I have t…

  • Paul Capestany | Published: 04.02.10

    Paul Capestany

    Hey Tony, you told me to email ya about quitting my job after reading your book.. so here it goes. Besides what I'd already mentioned, mostly I was really inspired by how much you'd done by my age (26) and I was tired of half-assing things (my startup company). I was never happy at my dayjob even though everyone seemed to think I should be (working in a neuroscience lab researching cures for paralysis is apparently…

  • Samantha Fuller | Published: 04.29.10

    Samantha Fuller

    I would have tweeted this to you but there is no way my excitement for Zappos can be contained into 140 characters or less :) In no way do I consider myself a fashionista but I do love to shop.  I am always looking for an excuse to run to the store so I usually avoid purchasing things online. When I stumbled upon Zappos about a year ago I liked the site but quickly wrote it off thinking it was just like all of the…

  • Henkel (Public Company) | Published: 04.30.10

    Tom Meek | Vice President Sales | Bay Point, CA

    On behalf of David Ritz and I we wanted to extend our thanks and gratitude for the wonderful experience we had with you and your great team this last week at Zappos. Just like your VIP offer to your customers, you guys under promised and over delivered . It was truly an amazing experience. There were too many insights shared to mention them all. Some of my personal highlights were: #1 Hearing the WOW myself deliver…

  • Cameron Banga | Published: 05.05.10

    Cameron Banga

    My name is Cameron, not sure you'd remember me but I was part of the first Zappos Insights Live group last summer.  I was the 21 year old kid from Indiana who made an iPhone app Apple rejected. Anyways, I got an advance copy of your book from your team a couple days ago and finally had a chance to finish it up a couple minutes ago.  Wanted to send you an email real quick and just let you know that I really really…

  • Paul O\'Dwyer | Published: 04.21.10

    Paul O\'Dwyer

    Dear Tony, I was lucky enough to attend your presentation at the Fortune Growth Summit this morning, a presentation that will change my life from this point.  And one that I think in return could help speed up your long term vision for Zappos to deliver Happiness to the world. My name is Paul O’Dwyer, I’m a serial entrepreneur from Australia and I’m attending the Fortune growth summit this week at the M Reso…

  • Timbers Resorts | Published: 05.11.10

    Amy Anderson | Director of Marketing | Carbondale, CO

    Hi Tony, I saw you speak at the Amex Summit and it has changed the way we think about our culture at Timbers Resorts. Thank you for your insight and for urging us to define what our core values are and to stick to them. We have them and have always had them, I just don't think we ever have taken the time to write them down. I was hoping to get a copy sent to me of your Culture Book. Its a very interesting concept a…

  • Marko Gregori | Published: 03.25.10

    Marko Gregori

    I was relating to one of your interviews when you say that attitude is difficult to train. I think we are inspired by the culture of Zappos, not because of the shoes. For me it is a role model for any business, like a hero which shows everybody that business can be (must be) done with a positive-warm-human attitude. When I saw what you're doing (along with Seth Godin and Tom Peters...and others) it changed me profo…

  • Serena Morris | Published: 04.04.10

    Serena Morris

    Dear Tony, My husband works at the outlet store here in Kentucky.  The other day he brought home this book and says, “Here I want you to read this.” I looked at it and realized it was your book.  To be honest with you, I wasn’t real excited about reading this book. I don’t work for Zappos (unfortunately) and I thought “How could this possibly be relevant to me?”  I did not want to read something that…

  • Aurelio\'s Pizza | Published: 04.04.10

    Matthew Oney | Henderson, NV

    Hello Tony, Thursday night you gave me a bunch of your books to give to my staff (which I have) and I thought to myself,"I'm going to read that book cover to cover tomorrow". I assumed that I wouldn't get through it in one day because I worked that whole day, it was a Friday and I generally lose interest in books pretty quick. Well, I blew through the book, reading it cover to cover in about four hours. I figured t…

  • Zappos (Public Company) | Published: 04.04.10

    Jon Ferguson | Las Vegas, Nevada

    Hey Tony I'm not sure if this is actually you I'm even emailing, but I am a happy Zappos employee in the ky warehouse. i just wanted to say I'm reading the advanced copy of your book and it is truely inspiring! Ive long traveled through my life with the same concept of being more into the memories and enjoying life than material objects. Your book has truely inspired me in the work place to work even harder because…

  • Jennifer Barnes | Published: 04.23.10

    Jennifer Barnes

    Hi Tony! I don't know if you remember me, but my name is Jenny Barnes and I worked in CLT from May 2007 to July 2009. I left Zappos last year (reluctantly, of course) to go to grad school at UCLA to become a librarian. I just had to tell you about this article I came across while doing research about customer service in libraries: the author applies the 10 Core Values to libraries! I still try to spread the word ab…

  • CUNA Mutual Group | Published: 04.28.10

    Bob Farrell | Lending Sales Specialist | Madison, WI

    Tony - I heard your message at the THiNK10 Conference a couple of weeks ago hosted by CO-OP.  As I listened, I was amazed at what you were telling me (us) and what I have been striving to accomplish over the years.  I don't think that a culture is ever truly complete as it is always evolving and changing with each person added or removed. 14 years ago, when I first started with CUNA Mutual, I was new to Houston. …

  • The Wolfgang Puck Fine Dining Group (Privately Held) | Published: 04.27.10

    Tom Kaplan | Senior Managing Partner | Las Vegas, Nevada

    hey tony....i found your book to be thoroughly thought provoking, inspiring, of great take home value and, most of all, great fun. congratulations. many thanks for the advanced, personally inscribed copy! a literary career may be in your future! i love your "tweets to live by". here are a few of my favorites...... "only when the tide goes out do you find out who is not wearing a bathing suit" - warren buffett "scie…

  • Cintas (Public Company) | Published: 05.14.10

    Dave Koperniak | Customer Experience Manager | Cincinnati, Ohio

    I wanted to thank you and your team again for all that you did for us before, during and after our visit.  I truly was the best work-related experience I've had in my life.  What was really cool for me was the fact that I had some questions and even some skepticism while with you guys, and most revolved around the question of "this is great, but how would you react if you didn't have such aggressive, repeated gro…

  • Alan Garcia | Published: 06.20.10

    Alan Garcia

    Tony, I've owned my iPad since launch, and I haven't bought a book from the iBooks store since then, not until I found out that your book, "Delivering Happiness", was available. Downloading the sample of your book, I was easily hooked into your success story of starting up as a young worm farmer and going through several methods of obtaining income. I believe that your book inspires other entrepreneurs to take a lo…

  • Capsity | Published: 06.18.10

    Jeff Louie | Sacramento, California

    Hi Tony, I just finished reading *Delivering Happiness* and after chatting with my fiancee (who got me the book), she convinced me that I should just write to you as I would anyone else. I've been an avid fan of the Zappos culture for quite some time and when my fiancee got me a copy of your book I was excited to read through and get more insight into Zappos. I'm now making the book mandatory reading amongst my col…

  • University of Iowa (Educational Institution) | Published: 06.09.10

    David Gould | Faculty/Academic Coordinator | Iowa City, Iowa

    Dear Tony, I hope this finds you happy and well.I am on faculty at the University of Iowa, and have enthusiastically followed your career for a number of years. This fall, I will be teaching a new class entitled, Life Design: Building Your Future. (I have attached the artwork for the course website's home page.) Life Design is an initiative of the College of Liberal Arts & Sciences, and will reach hundreds of under…

  • Overland Footwear | Published: 06.19.10

    Michele Stonehouse | General Manager People and Retail | Newmarket, Auckland

    Tony, A personal record was set, without intention! Last night, I was leaving work and saw, on my boss's desk, a copy of "Delivering Happiness' which he had just received from Amazon. Long story short, as we are both big fans of culture and people as they apply in business, having the opportunity to read your story was quite an exciting proposition for us both. Being the gracious leader he is, he suggested I could …

  • Mighty Media Group Pty Ltd | Published: 06.10.10

    @digitalgodess @luciesydney @kikimedia | Rosebery, NSW

    Tony;(And I guess that I am sending this to your lovely assistant that we saw on the Ustream today - blonde, long hair, ipad and Square device - very cool)Since I am neither an Amazon shareholder nor Zappos employee nor Harvard Alumni, you probably don't care about this little anecdote but I wanted to tell you about it.I was an advanced copy recipient of you book. I read it and passed it one, made a v-blog about it…

  • DB | Published: 06.26.10

    DB

    Tony: Hope this email finds you in the best of health and times. First off, congratulation on your success with Zappos and your book and most importantly for finding out early on that happiness comes from inside. I wanted to thank you for writing "Delivering Happiness" as it has been very inspirational for me. I'm going through the roughest time I have had in my life and your book has helped me gather myself again …

  • Alexander Battisti | Published: 06.29.10

    Alexander Battisti

    Dear Mr. Hsieh, after discovering your aptly named book Delivering Happiness in my mailbox and reading it in one go - with a short break required to watch my team playing against England in the Football World Cup - I wanted to:- Thank you for writing and sending it to me and hundreds if not thousands other individuals.- Tell you that it pushed me over the edge to start my own company.- Promise you that I will work …

  • Southern New Hampshire University | Published: 07.01.10

    Trisha Dionne | Faculty Development and Training Manager | Manchester, NH

    Dear Mr. Hsieh, I just finished reading 'Delivering Happiness. 'What a great resource! I teach Organizational Behavior at Southern New Hampshire University and am making a recommendation to our department chair that this book become part of the required reading for the course. Assignments for previous classes required students to create a Twitter account and follow you. You wear your culture on your sleeve and prov…

  • William Chen | Published: 07.02.10

    William Chen

    Dang it Tony, there I was thinking that my company can become the company with the best customer service in my industry - but now that everybody and their mom have read your book, I'm sure the competition is about to get intensified. I'm not kidding, chatting w/ friends from competitor companies, many of them told me that your book is a required reading for their organization! Mine included... Even my business part…

  • Deerstags (Privately Held) | Published: 04.22.10

    Danny Muskat | New York, NY

    I've been reading Tony's book on my various flights the past couple of weeks. I'm sitting on the plane right now and I got to the excerpt you wrote on Vendor Relations (which, incidentally, will be required reading in my company, and I sure hope in some of the other retailers we sell!). What you wrote was great, and there was a piece that really resonated personally, so I wanted to share. You speak at one point in …

  • Zappos | Published: 04.06.10

    Tom Summers | Retail & Consumer Services

    Just received a response from a customer. I have been running my business with the core values I learned at Zappos. Feedback like the one I just received makes everything worth it. Thanks Tony. The response from my customer was: " Wow are you for real!!!!!!!!!! I was having a bad day and you just made it a whole lot better! I can't wait to rate you! Have an excellent day, and I will make sure to pay it forward! (go…

  • Cody Goldberg | Published: 04.12.10

    Cody Goldberg

    I really can't tell you how transformative the Zappos experience coupled with your section of the book was for me.  I'm new to sales, been in marketing for over 10 years. [Retailer] was my first big call, and it was painful.  I'll spare you the details, but they did not even walk me to the door when it was over. They excused themselves to another meeting. You guys are doing it so right.  As I mentioned, and as y…

  • otb solutions | Published: 07.08.10

    mark allen roberts | CEO | scottsdale, Az

    I have practiced this process for 26 years in small companies and helped them drive profitable growth in a number of industries; plastic packaging, consumer electronics, security devices, financial industry, technology industry , and now in the medical device industry. For years I have heard ..." Yah...this "loving on customers" helps small companies, but it will never work on a larger scale”. One company we…

  • INTERNATIONAL TRADE EDUCATION PROGRAMS, INC. | Published: 07.08.10

    CAROL ROWN | CEO | iNTERNATIONAL TRADE EDUCATION PROGRAMS, INC., Glendale, CA

    Can Money Buy Happiness/ Money or Relationships I didn’t even give it one second of thought. I am the CEO of a non-profit for the past ten years. I have held other executive positions over the past forty years. My husband and I will be celebrating 55 years of marriage, raising four children, maintaining friends and family at all times in our lives. We have had ups and downs in business, personal affairs, etc. …

  • HipPurse.com | Published: 07.08.10

    Kenya D\\\'Agustino | Owner / VP/ Marketing | Connecticut

    Delivering Happiness in Real Time is the blog that I proposed to the Delivering Happiness Team and I was very, very excited about this project! I began my first blog post explaining why I think people are so attracted to Tony and continued to share that he inspires me and actually, almost everyone he comes in contact with. I went on to share my background a bit, as well as, the point of this project. My last para…

  • Take Charge Consultants, Inc. | Published: 07.02.10

    Filomena Warihay, Ph.D.

    I have spend the past 30 years and thousands and thousands of hours helping corporations hone leadership skills in some of the most well-known companies in the world. As a result, I learned something that is not taught in business school - something that Zappos has perfected - and that something is that Joy Rules! I wish I had known about the Zappos culture when I was doing the research for my book Joy Rules!…

  • Bocca Marketing | Published: 06.27.10

    Jason Cleveland | Partner | Las Vegas NV

    I recieved this book in the mail anonamously. I asked friends and family and no one I knew who sent this. I never read books, but I happened to open the book and started reading. I couldn't put it down, I have to wonder why I never read books before... I have been working on my own company right now and it has been a slow start, but I am still excited about why I origianlly started my business. With out the …

  • A Real Change International, LLC | Published: 06.26.10

    Sandi Krakowski | CEO | Fort Wayne, IN

    I built my first company in 1997 when I had a dream of being able to marketing high end kitchenware. Without any training, coaching or business history we grew that company to over $ 4 million in under 4 years. Our motto was , "If it's not in my kitchen it won't be in my store!" We had great success, enjoyed our customers and were an amazing family! But it was created with over 90 hours of work, poor management on…

  • New Media Film Festival | Published: 06.20.10

    Susan Johnston | Founder/Director | Los Angeles CA

    The C3 founders asked me to produce a live symposium on global vision and I asked them if I could do something that would compliment thier mission yet pull on resources I had in a different way. For some reason a sandbox of information and play came to mind in the home of a Film Festival. I started meeting with people I knew and respected and quickly realized that we all agreed stories planted seeds, kind of li…

  • Dakini 3 Media | Published: 06.19.10

    Jeris JC Miller | Social Engineer | Seattle, WA

    My passion is building compassionate action communities through service and story telling. I have been humbled graced and very blessed to receive Chenrezi vows from HH XIV Dalai Lama & HH XVII Karmapa. I served as Leadership for the Seeds of Compassion, we hosted Archbishop Desmond Tutu & the Dalai Lama to Seattle and began a global Compassion Movement. This Past April Seattle was the First city in the World to r…

  • Rolling Meadows High School | Published: 06.15.10

    Cindy Trent | Mathematics Teacher | Rolling Meadows, IL

    I am a high school math teacher. I know, you're thinking, WOW, that's exciting. Well it is when you get to work with amazing young people who either haven't been told they can't or if they have, you can still convince them otherwise. In my class, math really isn't all that important. Ironic, I know. I try to emphasis teamwork, helping each other and NOT not trying. I have several quotes that are on my walls …

  • Old Course Investment Partners, LLC | Published: 06.14.10

    Blaine Douglas | Managing Partner | Houston, TX

    Just over a year ago, I along with 8 former Merrill Lynch Employees formed a new financial services firm. We set out to deliver a high level of client service by Creating Old Course Investment Partners, LLC. Here is the original press release from last Spring. HOUSTON, July 28, 2009 – Old Course Investment Partners, LLC – with Independence Powered by LPL Financial opened its doors in the heart of the River…

  • Calvin Sternick | Published: 06.13.10

    Calvin Sternick

    There was a man on the train a few days ago who had the misfortune of being laid off while trying to support a wife and two young girls. The man seemed honest and sincere and I gave him $5 because I felt he was of good character, even though I did not know him, and had fallen on hard times. I felt it was my duty as a human being to give aid to a fellow man in need in any way I could…

  • Central Michigan University | Published: 06.11.10

    Tracy Burton | Writer | Mt. Pleasant, MI

    Hi there, I am writing a story right now about Jesi Parker, a student at Central Michigan University who recently won the prize of attending the book party in NYC. She had an amazing time and experience participating in this event. I was wondering if you might be interested in sharing the story on your blog. Jesi is an avid supporter of the LiveStrong foundation and has been for the past few years here on campus …

  • Modern Mouse | Published: 06.06.10

    eleen hsu | Owner / Head Mouse | Alameda, CA

    Delivering Happiness is a great lesson about what fundamentals to focus on amidst all the chaos and confusion of starting a new business.…

  • Santa Clara University | Published: 06.06.10

    Terri Griffith | Professor | Santa Clara University

    Transparency has been an important management topic (how much, with whom, about what) for decades -- but now it has a chance of being more than a topic. I think we’re entering an era where transparency is going mainstream. Technology, organizational practice, and employee expectations are aligning in a powerful new way. * Technology has reduced organizational communication barriers. * Organizational practi…

  • Holly McNamara | Published: 06.02.10

    Holly McNamara

    I first heard about Twitter through my friend Kim from Chicago, sometime in 2005. She was constantly telling me about her friend's "status updates" and "twitter messages". I couldn't grasp the concept of why anyone would want to publicly announce where they are or what they were doing. It just seemed to be not only a waste of time, but an invasion of privacy. She tried explaining it to me a few times, and I tri…

  • James Hong | Published: 06.02.10

    James Hong

    Most people believe being happy requires them to do X or get Y first. This mode of thinking is actually a recipe for unhappiness, because either they don't achieve X and become unhappy as a result, or they get used to having Y, take it for granted, and decide they'll be happy once they have Z. I've come to the conclusion that to achieve happiness, all one really has to do is to decide to be happy. Happiness isn'…

  • ShiraLazar.com | Published: 06.02.10

    Shira Lazar

    Sometimes I wonder if analyzing or over-thinking happiness defeats its purpose. When I think about the times I’ve felt happy, exhilarated and energized, many different types of moments come to mind: Hanging out with my family, getting off of a successful live TV shoot, helping a stranger, sharing an incredible dessert, dancing with friends, being in love, having an amazing conversation with someone, sleeping i…

  • Zappos | Published: 06.02.10

    Melissa Rick | Project Manager | Las Vegas, Nevada

    I remember Tony asking us to review the concepts he came up with when we were first documenting the core values to see if there was anything missing. "Doing more with less" was not on the list and had been vital to the company's success up until that point so I immediately wanted to add it. This core value has deep significance for me. For the first six years of the company's existence, we needed to operate ve…

  • University of Virginia | Published: 06.02.10

    Jonathan Haidt | Professor and Author of Happiness Hypothesis | Charlottesville, VA

    When I started writing The Happiness Hypothesis, my original title was “Ten Great Truths.” I didn’t even realize it was a book about happiness until I was nearly done and the publisher made up the final title. I resisted at first, but then discovered that the unifying theme of the book was that happiness comes from “between,” from getting the right kind of engagement between the self and others, between t…

  • Clarks Shoes | Published: 06.02.10

    Tom Austin | Zappos vendor/partner | Portola Valley, CA

    As you know, I started working with Zappos near the beginning of your business, so when I saw your growth trajectory long before you left San Francisco I thought that at some point your business could support a dedicated representative for Clarks. I knew that you, and most vocally Fred, were also interested in this idea. At the same time I was approaching what is referred to as my “normal” retirement age, and…

  • Zappos | Published: 06.02.10

    Tony Hsieh | Las Vegas, Nevada

    Environs, too, affect mood. Settings that combine prospect and refuge, for example, seem to support a sense of well-being. People like to be on a hill, where they can see a landscape. And they like somewhere to go where they can not be seen themselves, Etcoff explains. Thats a place desirable to a predator who wants to avoid becoming prey. Other attractive features include a source of water (streams for beauty and …

  • Etsy | Published: 05.27.10

    Morgan Evans | Teams & Events Coordinator

    Dear Tony, I heard you talk at Etsy.com on April 13th and have been composing this letter since then. Immediately after you finished your presentation I felt a renewed sense of excitement about my life, my art, and the world. I draw comics and the project I am working on now is a self-help comic book about how to be happy. I know that it’s a giant, age-old topic that has been expounded upon for centuries bu…

  • Zappos | Published: 06.02.10

    Alfred Lin | Las Vegas, Nevada

    A funny story about doing more with less... We went to New York City with a group of Zappos folks to attend the World Business Forum to pursue some growth and learning. The airfare, hotel and conference costs were substantial. Since we wanted to do more with less, we opted to share hotel rooms. Since we were in the city that never sleeps, we weren't expecting to spend much time sleeping anyway, so Galen and I…

  • Zappos | Published: 05.27.10

    Fred Mossler | Las Vegas, Nevada

    I’ve been with the company since August of 1999. Today I would like to talk about one of my favorite core values, which is Pursue Growth and Learning. As it relates to our developmental pipeline – in the beginning, and I’ll speak from a merchandising perspective, we had to go outside of the company to hire buyers into the company. It was often challenging, a lot of times we would get people in that eithe…

  • Zappos | Published: 05.27.10

    Steve Hill | VP of Merchandising | Las Vegas, Nevada

    My name is Steve Hill, I am VP of Merchandising, and I have been with Zappos since November of 2004. The core value I want to talk about today is Build a Positive Team and Family Spirit. In merchandising, even before we had formal core values written down, it was one of the most important things we would do. Make sure our vendor partners felt like they were a part of the team, a part of the Zappos family. We do …

  • Miles Olson Inc | Published: 05.26.10

    Miles Olson | Zappos vendor/partner

    Science of Happiness, passion and purpose…perspective of a vendor/partner and friend. Many words have been spoken by many a great known and not so known individuals over a large expanse of time, to try to define passion, purpose and happiness. So much of our life is spent chasing these three somewhat elusive experiences, almost to the point that we may not slow down long enough and miss the opportunity to actu…

  • Zappos | Published: 05.26.10

    Meghan Boyd | Las Vegas, Nevada

    I think the story of how I found Zappos exemplifies the compassionate nature of the Zappos culture and the positive team and family spirit that employees demonstrate both within the company walls and outside in the community. I came to Vegas from New Orleans after evacuating Hurricane Katrina. A local news anchor announced on air that a refugee of the storm needed a job and a Zappos family member reached out wit…

  • Sporto | Published: 05.28.10

    Mark McCormick

    Here is my short story that has yet to take place..... I have been in the shoe industry for 22 years. Both sides of the fence, retail first and then wholesale. Kids always want to go to their Dad's (or Mom's) place of work to gain more insight into what exactly we do for a living. Since my kids never could connect with what I do with all the samples that are always lying all over the house, I decided add this…

  • SIX | Published: 06.04.10

    John Korioth | Austin, Texas

    My name is John Korioth.  I also go by the nickname “College.”  It’s a long story I can tell you later, but yes, I did finish college. When I did finish college in 1990, the economy was almost as bad as it is today, and it was tough to get a job.   A friend of mine was opening a bar and asked if I wanted to bartend until something more substantial came long. Nineteen years later, and I am still in the …