CEO & CO-FOUNDER
Jenn Lim is the CEO and CHO [Chief Happiness Officer] of Delivering Happiness [DH], a company she and Tony Hsieh [prior CEO of Zappos] cofounded to show how you can prioritize purpose, people and profits to make an impact on the world.
In 2010, Jenn led the launch and management of Tony’s first book [Delivering Happiness] which sold over 1 million copies, was translated into 23 languages and hit #1 on The New York Times and The Wall Street Journal. It was also voted one of the best business books by NPR, Amazon and Inc. Magazine.
With the book’s success, DH evolved into the world’s first coach|sulting® company to help businesses, governments, and health care systems actualize their own sustainable organizations with people and purpose for a positive ROI.
Since then, DH has inspired and helped over 400 organizations around the world create systemic change to ready them for growth, adaptability and resiliency.
Jenn was previously a consultant with Zappos from 2003-2011, during the years it grew from a startup into a billion-dollar business. At Zappos, she created the world’s first series of Culture Books, an embodiment of how companies can use culture for sustainable success.
Over her 20+ years of experience with DH and Zappos, she’s developed scientific frameworks for workplace happiness and modern org design, showing how — no matter what title or role — we can live more meaningful lives through the work we do every day.
Jenn also sits on the Global Happiness Council of Work and Wellbeing, loves spontaneous meditations and dance parties, and is working on the launch of another book in October 2021.
Between dance parties and meditations, you’ll find Jenn working on her own purpose: for everyone to be their authentic MEs, build our WEs and COMMUNITIES, and impact the world…with humanity.
"Working with DH has really impacted our team and the way we work together, and the way we see ourselves as individual components but of a larger vision. Our team has really oriented around purpose and purposeful work. We make sure that everything we do, we find purpose in it, and that we are pushing the organization forward to be a leader in the industry."-Annie Richmond, Director of Innovation @ Starbucks
"DH is highly personal. They approach problems like a friend of yours would. Jenn's willingness to make things uncomfortable is not common from consultants. Consultants are usually looking to not get fired, and at best, get a change order and extend a project. Jenn is looking to provoke. There is a level of challenge inside of it that other consultants would shy away from." - Danny Brooks, VP of Culture @ Starbucks
"Yesterday was an unforgettable event. The keynote and breakouts were so well done and the overall vibe was uplifting and enlightening. What impressed me most was the integration of all we are at Baystate (values, competencies, culture pillars) with your knowledge, expertise, and way of being. Well past the reception, two physicians were nestled in a corner of the event space discussing how they could use what they learned to overcome barriers they face in the community health center setting. They were inspired! The entire day exceeded my expectations. Thank you for your partnership and encouragement. We look forward to the road ahead!" - Jennifer Faulkner, MSHC, Vice President, Team Member Experience @ Baystate Health
" Thank you for not only for wanting to the video but for doing what you do with Delivering Happiness. She doesn’t realize this, but because of her keynote, that's what pushed us over the edge to do Delivering Happiness. I visited Zappos, and that was awesome, but when I heard Jenn speak, I knew focusing on culture was something we had to do."- Joe Camberato CEO & Founder of National Business Capital & Services
You spoke to me, well technically presented to the Illinois/Wisconsin North Region Corporate Verizon Wireless Team at The Madison Concourse Hotel, Madison, WI on 01/15/2015. Personally, you spoke to my heart about the movement & spreading happiness throughout the world. -Bradley Russell
Thank you for helping us make the TriZetto 2014 Executive Vision Summit a truly engaging and dynamic forum for the healthcare executives.
Your keynote participation on Building a Consumer-Centric Culture for Strategic Advantage was highly ranked. I think you’ll enjoy some comments that we’ve excerpted from the survey of attendees:
“I want a title like Jenn and be in a positive environment”
“Good information to go back and transform our organization”-Dawn Maloney, Horn Director – Corporate Marketing @
“I get to live out core values at work every day, my favorites being #1 and #5. I can be my weird self while working with a team and clients that inspire me every day, I couldn’t ask for more.”