WOW Customer Service Workshop

Level up your customer experience




WOW Customer Service Workshops



WOW customer service ripples from the inside out.



Traditional Customer Service focuses on meeting expectations. These are things like; speed, accuracy, knowledge, and of course the solution.


WOW Customer Experience goes beyond those foundations and focuses on creating a memorable, positive experience. These are things like; surprise and delight, elevate moments, and personal emotional connections [PECs].

Discover the value of embedding WOW customer service into your company culture
Understand the core tenets and benefits of focusing on a WOW employee experience (EX) and customer experience (CX).

Use our 7 proven tools and techniques to develop your own unique WOW EX/CX plan. ex: Practice the Power of PECs (personal emotional connections).

This is for

sales teams, culture leaders, middle managers


vARIES, on-location or virtual





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