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WOW Employee + Customer Experience Workshop

WOW Internally to WOW Externally

 

 

 

 

HubSpot Video

 

 

WOW customer experiences ripple from the inside out.

 

Traditional Customer experience focuses on meeting the basic expectations. These are things like; speed, accuracy, knowledge, and of course the solution.

 

A WOW Customer Experience goes beyond those foundations and focuses on creating a memorable, positive experience. These are things like; surprise and delight, elevated moments, and personal emotional connections [PECs].
 

This workshop delivers these actionable takeaways:

  • How culture takes the place of process, scripts, and rules to build WOW service
  • Next-level experience for your employees and customers
  • Understand the core tenets and benefits of focusing on a WOW employee experience (EX) and customer experience (CX)   
  • Use our 7 proven tools and techniques to develop your own unique WOW EX/CX plan. 
*Outcomes are dependent on duration and customization.
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This is for

TEAMS WHO WANT TO CREATE MORE WOW INTERNALLY TO WOW EXTERNALLY.

Length

MINI-SESSIONS:
UNDER 3 HOURS

 

FULL SESSIONS:
3+ HOURS

 

VIRTUAL OR
ON-LOCATION

Pricing

Varies based on needs, number of participants & customization.

REQUEST INFORMATION

 

 

 

 

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