WOW customer service ripples from the inside out.
Traditional Customer Service focuses on meeting expectations. These are things like; speed, accuracy, knowledge, and of course the solution.
WOW Customer Experience goes beyond those foundations and focuses on creating a memorable, positive experience. These are things like; surprise and delight, elevate moments, and personal emotional connections [PECs].
Discover the value of embedding WOW customer service into your company culture
Understand the core tenets and benefits of focusing on a WOW employee experience (EX) and customer experience (CX).
Use our 7 proven tools and techniques to develop your own unique WOW EX/CX plan. ex: Practice the Power of PECs (personal emotional connections).