WOW customer experiences ripple from the inside out.
Traditional Customer experience focuses on meeting the basic expectations. These are things like; speed, accuracy, knowledge, and of course the solution.
A WOW Customer Experience goes beyond those foundations and focuses on creating a memorable, positive experience. These are things like; surprise and delight, elevated moments, and personal emotional connections [PECs].
This workshop delivers these actionable takeaways:
- How culture takes the place of process, scripts, and rules to build WOW service
- Next-level experience for your employees and customers
- Understand the core tenets and benefits of focusing on a WOW employee experience (EX) and customer experience (CX)
- Use our 7 proven tools and techniques to develop your own unique WOW EX/CX plan.
*Outcomes are dependent on duration and customization.