WOW customer experiences ripple from the inside out.
Traditional Customer experience focuses on meeting the basic expectations. These are things like; speed, accuracy, knowledge, and of course the solution.
A WOW Customer Experience goes beyond those foundations and focuses on creating a memorable, positive experience. These are things like; surprise and delight, elevated moments, and personal emotional connections [PECs].
This workshop delivers these actionable takeaways:
How culture takes the place of process, scripts, and rules to build WOW service
Next-level experience for your employees and customers
Understand the core tenets and benefits of focusing on a WOW employee experience (EX) and customer experience (CX)
Use our 7 proven tools and techniques to develop your own unique WOW EX/CX plan.
*Outcomes are dependent on duration and customization.
This is for
TEAMS WHO WANT TO CREATE MORE WOW INTERNALLY TO WOW EXTERNALLY.
Length
MINI-SESSIONS: UNDER 3 HOURS
FULL SESSIONS: 3+ HOURS
VIRTUAL OR ON-LOCATION
Pricing
Varies based on needs, number of participants & customization.
Request more information.
Get all the details — customized to your team, needs, and goals.
Creating a thriving, people-focused culture that produces positive business results doesn't have to be complicated. We've made it easy with our proven culture blueprint.
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