Reach your ideal culture by embedding WOW customer service into your company culture. Use DH and Zappos-inspired tools and techniques to develop your own unique, WOW culture that will ultimately create WOW customer service.
Define, measure, and benchmark critical elements of your culture to drive overall success. Through our assessment tools discover the KPIs for your culture and explore the DH roadmap to reach your unique goals.
Discover the link between personal and organizational higher purpose and the role it plays in business success. Inspire your employees to align their personal purpose with your company’s mission.
Jenn Lim is the fearless, innovative CEO and co-founder of DH. From her 20+ years of lessons learned in culture and consulting, the proven results from transforming company cultures come back to her simple mission: to inspire science-based happiness, passion, and purpose at work, home, and in everyday life.
She has helped over 350 organizations and has devoted her career to cultivate meaningful happiness in companies, communities, and cities around the world. In 2017, Jenn was selected to be on the Global Happiness Council of Work and Wellbeing with the charter to scale the impact she’s made in even more sustainable ways. You can find Jenn speaking at events around the globe, interviewing culture champions on the Delivering Happiness podcast, or starting spontaneous dance parties with her friends and family.
Sunny Grosso is a founding member of DH’s Coachsulting™ team and has guided organizations
You can find Sunny speaking at different events around the world, leading our workplace culture
Shereen is an experienced development leader whose purpose-driven work inspires individuals and organizations alike to seek happiness and freedom of self. She has led business development teams and initiatives for over 15 years in top software companies and global leadership and human performance development firms. Through her work, she has helped people around the world unleash their potential to live, work and thrive with passion and enthusiasm.
Happiness, passion, purpose, and company culture have been a part of Carlos’ journey from DH’s beginning. In 2011, he joined the DH team and co-created our foundational Make Happy Work™ model. Just a year later, Carlos launched Delivering Happiness Spain as a vehicle to focus more on serving Europe, Latin America, the Middle East, and other Spanish-speaking organizations.
Naty has an entrepreneurial spirit, joyful personality, and leadership skills that can be backed by her work experience. Naty has over five years of experience in professional business advisory services at PwC, and served as the Chief Operating Officer for Groupon Russia. Her knack for leading with positivity and growing a feeling of connectedness among her customers brought her to DH as part of our business development team. Naty also spearheads our efforts to deliver happiness to Russian businesses and organizations.
Kelsey has a passionate curiosity for people and consults organizations worldwide to design emotionally intelligent workplaces, with humanity at the center. Her experiences have equipped her with the perspective and process to create and test innovative ideas aligned with design-thinking principles. Her purpose is to expand consciousness and transform lives, organizations, and communities worldwide.